Duty Manager at Starbucks, Newcastle Airport
Pay Rate: £13.30 per hour + an additional £1.50 per hour for hours worked between midnight and 6 am, bringing the total to £14.80 per hour.
Shift pattern: Full Time (30 hours), scheduled between 3:00 am and 9:00 pm, working flexibly over weekdays, weekends, Bank and Public Holidays.
* Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
* Applicants must be 18 years or over to perform certain tasks or shifts, including handling and serving alcohol, due to responsibilities within the Duty Manager role.
* Candidates should have at least one year of experience in a similar high-volume coffee shop, hospitality, or retail role.
About the Role
If you're passionate about food and travel, join us! As a Duty Manager, lead by example in a fast-paced environment, driving excellence in customer service. We seek motivated leaders who thrive in challenging, rewarding atmospheres, offering a step forward in your career.
Benefits at SSP
* 75% discount on meals while on shift.
* Employee Discounts: Up to 50% off, including 20% off alcoholic beverages at various SSP brands across the UK.
* Friends and Family App: 20% discount across our catering units (T&Cs apply).
* Continuous Growth: Access to training, apprenticeships, and development programs, including the Duty Manager Development Programme and Chef Academy.
* App Benefits: Shopping discounts, GP appointments, 24/7 helpline, and wellbeing support.
* Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
* Culture: Diversity and inclusion networks like LGBTQ+, Women’s Network, Neurodiversity, and Disability.
* Financial Support: Pension, Life assurance, Share Incentives, Cycle to Work, and competitive pay rates.
Responsibilities of a Duty Manager
* Create a welcoming, clean environment that exceeds customer expectations and improves service.
* Support colleagues and maintain a safe working environment, acting as the go-to person for daily queries.
* Oversee opening and closing procedures, ensuring operational standards and proper documentation.
* Focus on operational efficiency, monitor performance, and promote improvements.
* Recognize and celebrate team achievements, leading by example and fostering inclusivity and motivation.
* Build relationships, communicate effectively, and make thoughtful decisions to ensure team success and excellent customer service.
Interested in joining SSP? Apply now and start an exciting new chapter!
We are proud to be an equal opportunity employer, committed to recruiting talented individuals from diverse backgrounds, skills, and perspectives.
#J-18808-Ljbffr