We are an information technology company building and providing cloud solutions for secure file transfer, subject access requests and document management. This is a great opportunity to join a dynamic software and support team. Youll be joining the organisation at an exciting time in a period of growth where youll have the opportunity to grow and develop with the business. You must be self-driven, bright, a strong communicator, customer facing, able to work efficiently and across various roles. Key responsibilities include: Provide technical support to our customers Presales support Cloud infrastructure support Application testing Analyse and document business processes Configure and implement software solutions and workflows Training and consultancy Use your strong interpersonal skills to build professional relationships with clients Occasionally be part of a cross-functional team with sales to help secure new business with solution demonstrations, project plans and scoping documents Required skills and experience: Either a degree in Information Technology / Computer Engineering, or a minimum of 1-year professional experience in technical support, presales or other IT role. Strong IT skills Able to demonstrate excellent problem solving and analytical abilities Excellent communication and interpersonal skills Flexible approach to work Desirable skills (a plus, but not required): Basic understanding of HTML and JavaScript Familiarity with ticketing systems such as Jira and Freshdesk Software testing