About the opportunity: We are working as the internal recruitment partner for our client, a well-established UK manufacturer with a strong industry reputation. They are looking to appoint a Customer Service Advisor to join their supportive team. This is an excellent opportunity for someone with a customer service or sales background who enjoys speaking with people, building relationships, and keeping operations running smoothly. Longer term, there is clear progression into a field sales role, making this an ideal step for someone who is ambitious and looking to grow their career. Responsibilities: Handle all incoming calls and emails, answering queries and resolving customer concerns. Provide accurate quotations and process customer orders. Liaise with sales, production, and transport teams to ensure smooth order management and timely deliveries. Reactivate warm leads (no cold calling or new business development). Manage administration associated with orders and customer accounts. Maintain a high level of accuracy and customer focus at all times. Requirements The successful candidate will have: Previous experience in customer service or sales. Confidence in handling phone-based enquiries (email experience also valuable). Strong organisational and multitasking skills with excellent attention to detail. The ability to work both independently and as part of a small team. Excellent verbal and written communication skills. Sage system knowledge (preferred, but training can be provided). GCSE English & Maths (minimum C) – A Levels or degree preferred. Punctual and reliable – ready to answer the phones at 8am Benefits In return we are offering: A competitive salary of up to £26,000 depending on experience. Monday to Friday working hours, 8:00am – 4:30pm (40 hours per week) 25 days of annual leave plus bank holidays. Ongoing support and training with real career progression into field sales. Free onsite parking. A collaborative and friendly working environment. If you're ready to take on this exciting challenge and make a real difference, APPLY NOW for immediate consideration!