Base: Llys y Fran Reservoir (SA63 4RR)
Closing Date: 23:59 on 28/09/2025
About you
Knowledge, Skills & Experience
Current Food Hygiene Level 3 minimum certification
Satisfactory DBS check
Practical health & safety and food safety experience in a visitor attraction or retail or restaurant environment
Experience working with the general public
Enthusiastic about putting our customers first every day
Commercial catering and kitchen supervisory experience
Ability to work on own initiative
Commercial awareness
Ability to communicate effectively in English
What youll be responsible for
You will join a great team whose aim is to make each reservoir a leading visitor attraction in the region. You will assist the Café Manager and wider team to provide a service to our customers. You will also be smart and presentable, and able to communicate in a constructive, knowledgeable and helpful way with visitors, always projecting a positive image of Welsh Water.
As a Cafe Supervisor you will be supervising the kitchen and restaurant areas to ensure excellent customer service is delivered whilst maintaining a safe environment for all persons on site.
Responsibilities will include:
Ensuring the Health and Safety of all visitors and customers using the facilities of the site, providing an active part in monitoring safety, ensuring all records are kept up to date and all incidents and accidents are recorded in line with the required company procedures.
With the Cafe Manager order all kitchen and stock for resale supplies from approved suppliers.
Maintaining upkeep of all kitchen HACCP records at all times and to the required standard.
Preparing, cooking and serving meals, managing and organising café assistants to deliver high quality customer service.
Supervising and identifying training needs of colleagues to ensure excellent customer service, striving to develop and improve the customer experience offering.
Ensuring the service in the café and retail area is maintained to a high standard
Engaging with customers as an ambassador of Welsh Water
Maintaining the food hygiene standards, upkeep and tidiness of the kitchen, retail and restaurant areas in accordance with Welsh Water Food safety procedures.
Undertaking any other duties as required by the Cafe Manager to meet the needs of the business.
Supporting the recruitment of instructors and managing the training and induction requirements of all new colleagues to ensure that they are fully competent to work both on and off centre.
Deputising for the Café Manager in their absence.
Take part in the Duty Manager rota for the site.
Who youll work with
Internal
Visitor centre staff
External
Members of public
Good to know
This role will require regular evening, weekend and bank holiday working
The selected candidate will require an enhanced DBS check prior to starting
Benefits
We have great benefits, including:
Annual pay review
Staff Discounts at our visitor attractions
Full training given and uniform provided
Beautiful working location
Flexible working hours
Who we are
Dwr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.
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