Are you ready to take your administrative skills to the next level? We're seeking a proactive and organised individual to join our team as a Scheduler / Planner. This role is pivotal in managing multiple responsive maintenance contracts, particularly focusing on roofing repairs for various clients. If you thrive in a fast-paced environment, enjoy problem-solving, and possess excellent communication skills, we want to hear from you.
Key Responsibilities:
Efficient Scheduling: Coordinate the daily schedules of up to 10 operatives, ensuring their diaries are optimally utilised. Promptly allocate work to operatives as they become available, maintaining a full workload.
Emergency Management: Monitor our system for emergencies and handle them promptly to meet targets effectively.
Client Interaction: Provide top-notch service to our clients, both face-to-face and over the phone, ensuring their needs are met with professionalism and efficiency Closing out jobs to keep the WIP at a good level also Handling scaffold request and helping to close out complaints.
Team Collaboration: Work collaboratively within a team to achieve collective goals and targets. Aim to achieve a minimum of 20-30 new order allocations daily, with potential for growth.
Administrative Tasks: Handle various administrative duties, including office housekeeping, data inputting, uploading photos, notes, and codes to client portals, as well as transferring information to Excel spreadsheets.
Customer Relationship Management: Utilise our CRM software (Joblogic ) experience preferred but not essential) to collect customer information, and maintain strong client relationships.
Skills Required:
Excellent telephone etiquette and communication skills
Strong problem-solving abilities and the capacity to multitask effectively dealing with clients, operatives and Tennent's
Meticulous attention to detail, particularly in note-taking and spreadsheet management
Proficiency in Microsoft Office suite, especially Excel
Solid literacy and numerical skills for daily spreadsheet inputs
Desired Qualifications and Experience:
This role is ideal for candidates with a background in administration or relevant office experience. While experience with our CRM software, Joblogic is advantageous, full training will be provided for the right candidate who demonstrates commitment and enthusiasm for the role. Minimum 4 years experience in this role is desired.
Benefits:
Competitive salary based on experience (£28k-£30K per annum) Based on experience
Company events
Company pension scheme
On-site parking facilities
Full-time position (8-hour shift) offering a healthy work-life balance
If you're ready to embark on a rewarding career path with opportunities for growth and development, apply now to become an integral part of our dynamic team. We're committed to supporting your success through comprehensive training and a supportive work environment. Join us in delivering excellence to our clients while advancing your professional skills and career aspirations