The job description contains valuable information but is somewhat repetitive and could benefit from improved formatting for clarity and readability. Here is a refined version that consolidates similar sections, corrects minor formatting issues, and enhances overall flow:
Retail Customer Service Manager at Ladbrokes & Coral
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? Join the Entain family as a Retail Customer Service Manager, where you'll deliver top customer service and uphold high standards daily. Our dynamic Ladbrokes & Coral betting shops offer a vibrant environment where no two days are the same, and you'll contribute to a team that wins together and prioritizes our customers' needs.
Reporting Structure
You will report to the Shop Manager and be part of the Shop team, serving customers and building rapport to encourage repeat business.
Key Responsibilities
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and maintain high shop standards.
* Open or close the shop as needed, being responsible as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota typically totals 10 hours, comprising long opening and closing shifts, as well as shorter evening shifts, varying weekly. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 years or older.
* Passion for delivering excellent customer service.
* Effective communication and relationship-building skills.
* Self-motivated and proactive attitude.
* Ability to work independently and as part of a team.
* Calm and professional in challenging situations.
Additional Benefits
Enjoy a competitive salary along with benefits such as:
* Optional overtime (subject to availability).
* Pension scheme and ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We are committed to diversity, equity, and inclusion. If you need adjustments during the recruitment process, please contact us. Join us and be part of a supportive community that celebrates individuality and strives for an inclusive future.
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