Service Advisor
Pembrook Resourcing is currently seeking a Service Advisor on behalf of their client to work in the aftersales department at their dealership.
Ideal Candidate:
* Previous experience in a service role is preferred.
* A passion for delivering high standards of customer service.
* An organized individual capable of managing multiple duties efficiently.
* Excellent telephone and face-to-face communication skills.
* Strong administration skills, confident computer usage, and the ability to organize and prioritize work.
Key Responsibilities:
1. Establish rapport and provide outstanding care to customers.
2. Identify and anticipate customer needs to help achieve sales targets by selling technician labor and products.
3. Book customer vehicles for servicing, aiming to maximize labor utilization and efficiency.
4. Arrange alternative transportation (courtesy cars where possible) and coordinate pick-up and delivery of vehicles with drivers.
5. Manage and follow up on all work in progress, liaising with customers, Workshop Controllers, and Technicians to meet deadlines.
6. Ensure customers understand service charges and the work carried out, involving technical advisers to clarify queries when necessary.
IMPORTANT: Please include correct contact details so we can reach you regarding your application. We wish you the best of luck!
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