Are you an Excel whizz? Do you have a passion for data? Are you looking for a role where you can help shape service delivery and optimise processes? My client, a unique financial services organisation based in Kings Hill, are looking for an ambitious, engaging, and diligent Data Analyst to join their small Customer and Operations Insight team. As a Data Analyst you will create and analyse operational data and customer feedback to drive efficiency and enhance customer experience. Main duties include: Collection, analysis, and interpretation of operational MI. Creation of regular reports and dashboards to track KPI's and metrics Analysis of customer feedback and trends Engaging with operational teams and senior stakeholders to identify opportunities for improvement. As a Data Analyst demonstrable experience in working with analytics is essential. You will also possess strong communication skills, with the ability to adapt your style to different audiences. You will also have: A passion for data Strong Excel skills, with the ability to analyse, clean, and model data efficiently The ability to convey ideas and information effectively. A personable and confident presentation style Based from the Kings Hill headquarters you will benefit from: Hybrid working, 2-3 office days per week as the role allows 30 days Annual Leave, plus Bank Holidays Development and progression opportunities A variety of additional Work and Social Benefits To apply please send your CV or call Gareth in the office for more information.