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Role Purpose
The Head of Air (Air‑Conditioning & Fire Damper) is a senior commercial-operational leader responsible for driving profitable growth, operational excellence, and scalable performance across the Air division.
This role carries full P&L accountability for Air and plays a critical role in aligning service delivery, pricing discipline, cost control, and sales enablement to achieve sustainable revenue and margin growth.
The Head of Air will operate as a strategic business partner to Sales, Finance, and Executive Leadership, ensuring operational capability directly supports commercial expansion, customer acquisition, and long-term value creation.
Key Responsibilities
1. Strategic Growth & Business Leadership
2. Develop and execute a 3–5 year Air Operations growth strategy aligned to the Group's commercial objectives
3. Translate sales pipeline forecasts into operational capacity and capability plans
4. Identify new revenue opportunities within existing contracts (upsell, cross-sell, premium services)
5. Support entry into new markets, sectors, and service lines
6. Contribute to strategic planning, investment decisions, and long-term business expansion initiatives
7. Act as a senior member of the Management Team, shaping company-wide growth strategy
8. Full P&L Ownership & Financial Performance
9. Own and manage the Air Operations P&L as an accountable business unit
10. Drive revenue growth while improving gross margin and EBITDA contribution
11. Ensure accurate budgeting, forecasting, and five-year financial planning in collaboration with Finance
12. Monitor engineer productivity, utilisation rates, recovery rates, and margin per contract
13. Implement cost optimisation initiatives without compromising service quality
14. Drive pricing discipline and commercial governance across all operational contracts
15. Sales Enablement & Commercial Partnership
16. Act as operational lead in major bids, tenders, and contract negotiations
17. Validate pricing models, labour assumptions, and delivery risk before contract sign-off
18. Partner closely with Regional Sales Managers to ensure profitable deal structures
19. Challenge unprofitable quotations and enforce margin protection
20. Support key account growth through operational performance reviews and executive-level engagement
21. Contribute to sales strategy by identifying operational differentiators and value propositions
22. Operational Excellence & Scalable Delivery
23. Build a scalable operating model capable of supporting accelerated growth
24. Standardise processes across regions to improve efficiency and consistency
25. Drive continuous improvement initiatives that reduce cost-to-serve and increase customer satisfaction
26. Ensure rapid, structured response to incidents and customer escalations
27. Implement performance dashboards and data-driven decision-making across the division
28. Maintain accreditations and compliance frameworks required to support commercial growth
29. Performance Management & KPIs
30. Define and monitor KPIs aligned to revenue, margin, productivity, service quality, and customer retention
31. Improve Net Promoter Score (NPS) and customer retention metrics
32. Report monthly performance to Senior Management with clear financial and operational insights
33. Ensure accountability across the leadership team through structured 1:1s and performance reviews
34. Leadership & Organisational Development
35. Build, develop and lead a high-performing, commercially aware operations team
36. Align team objectives with financial and sales targets
37. Develop succession plans and leadership capability within the division
38. Foster a culture of ownership, accountability, and customer-centricity
39. Ensure workforce planning aligns with growth projections
40. Risk, Compliance & Governance
41. Ensure compliance with Health & Safety, Quality, Environmental and industry regulations
42. Protect company reputation through strong governance and incident management
43. Monitor regulatory changes impacting operations and commercial viability
44. Ensure quality and compliance frameworks enable — not hinder — business expansion
Accountabilities
45. Delivery of Air Operations revenue and margin targets
46. Operational contribution to overall Group EBITDA
47. Commercial viability of all Air contracts
48. Engineer utilisation, productivity, and cost management
49. Customer retention and satisfaction
50. Operational scalability to support growth
51. Compliance, accreditation, and risk management
52. Development and performance of the Air Operations team
Key Skills & Experience
53. Proven senior leadership experience in Air Operations or Technical Field Services
54. Demonstrable P&L ownership and margin growth experience
55. Strong commercial acumen and understanding of pricing models and contract structures
56. Experience supporting sales growth and complex bids
57. Advanced financial literacy (budgeting, forecasting, margin analysis, cost control)
58. Strong analytical and KPI-driven mindset
59. Ability to lead distributed and remote teams
60. Executive-level communication and presentation skills
61. Experience driving operational transformation and scalable growth models
QHSE Responsibilities
62. Ensure compliance with Health & Safety, Environmental and Quality Management Systems
63. Promote a culture of safety, operational integrity, and regulatory compliance
64. Integrate QHSE standards into operational strategy to support sustainable growth
Success Profile
The successful candidate will be:
65. Commercially driven, not purely operational
66. Growth-focused and strategically minded
67. Financially disciplined and data-oriented
68. Comfortable challenging sales and operational assumptions
69. Capable of scaling operations without eroding margin
70. A visible leader who aligns operational performance with revenue generation
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at .