Operations Manager Location: Onsite, W1G 0JL London Reports to: Founder Contract Type: Full-time, permanent Salary: £39,000 - £45,000 per annum Working hours: 10:00 – 18:00, with occasional early mornings, evenings, and weekends. Start Date: ASAP About Thomas Hopkins Productions Thomas Hopkins Productions (THP) was founded in 2019 by award-winning theatre, film, television, and radio producer Thomas Hopkins. Since its inception, THP has worked on over 150 live theatrical productions and numerous productions created and filmed specifically for platforms such as Sky, BBC, Amazon Prime, BroadwayHD, Broadway On Demand, and the educational platform Digital Theatre Plus. THP is recognised as an industry leader, specialising in transatlantic partnerships and supporting productions through its full-service organisation. THP’s productions on Broadway include; Robert Icke’s Oedipus, new musical Two Strangers (Carry a Cake Across New York), and Liberation. THP’s productions in the UK include the return of the critically acclaimed tour of The Talented Mr. Ripley, Allegra starring Dame Maureen Lipman and Glorious! starring Wendi Peters. In London THP will produce the UK premiere The Jonathan Larson Project. In 2025 THP produced This Bitter Earth, directed by Grammy Award, Emmy, and three-time Tony Award®-winning Billy Porter, at the Soho Theatre in London’s West End, as well as the highly regarded Rose, starring Dame Maureen Lipman at the Ambassadors Theatre. THP is passionate about creating new theatrical experiences and productions. Among THP’s current slate of development, some of the highlights include a new version of Boy George’s autobiographical musical Taboo, with plans to open in 2027; a new family musical by Olivier Award-winning composer Vikki Stone, based on the iconic BAFTA winning BBC TV show Maid Marian and Her Merry Men by Sir Tony Robinson. Also in 2026, THP will be producing the major UK revival of Alan Menken and Howard Ashman’s hit musical Little Shop of Horrors directed by Tony®-nominated Carrie-Anne Ingrouille, running at The Hope Mill Theatre for a ten week run followed by a six week run at The Liverpool Playhouse. Role Summary As Thomas Hopkins Productions continues to grow, we are seeking a highly organised and proactive Operations Manager to take ownership of the day-to-day running of the office and core business operations. This is a key role at the centre of the business, responsible for ensuring that operations, systems, and the working environment run smoothly, efficiently, and to a consistently high standard. You will play a central role in maintaining the infrastructure that enables the company to operate effectively across productions and wider activity. Working closely with the Founder and wider team, you will independently manage office operations, internal processes, and core administrative and financial workflows. You will also work closely with the Finance Manager, maintaining oversight of financial processes and ensuring they are delivered consistently across the business. While collaborating closely with the production team, this role is focused on the operational running of the core business rather than production delivery, ensuring the company’s infrastructure effectively supports all activity. This role is ideally suited to someone who is confident taking ownership, enjoys being hands-on, and thrives in a fast-paced creative environment. Key Responsibilities Office & Workplace Management Take full ownership of the day-to-day running of the office, ensuring a professional, organised, and welcoming environment. Manage office systems, supplies, and facilities, ensuring everything is maintained to a high standard. Act as the main point of contact for office-related matters, suppliers, and building management. Coordinate meeting rooms and shared spaces to support team needs. Continuously improve the office environment and ways of working to support the team effectively. Operations & Business Management Oversee the day-to-day running of the business, ensuring systems, processes, and administration are effective and consistently maintained. Take ownership of developing, implementing, and refining internal operational processes to support a growing business. Act as the primary point of contact for external providers including HR, IT, and Legal, managing relationships and ensuring services run smoothly. Maintain and manage company records, databases, and documentation with accuracy and consistency. Own onboarding processes and internal administrative workflows across the team. Identify inefficiencies and implement improvements to processes and ways of working. Ensure operational issues are identified and resolved quickly and effectively. Ensure that core business operations effectively support the needs of the production team and wider company activity. Financial & Administrative Oversight Oversee day-to-day financial processes across the business, ensuring accuracy, consistency, and timely delivery. Work closely with the Finance Manager to maintain effective financial operations and clear visibility across workflows. Provide oversight of incoming invoices, expenses, and payment processes, ensuring they are managed efficiently. Support and guide financial administration, ensuring processes are followed and standards are maintained. Step in where required to support financial processes during busy periods or where additional oversight is needed. Maintain organised and accurate financial records in collaboration with the Finance Manager. Monitor operational spend and maintain awareness of budgets and company investments. Maintain oversight of investor tracking, ensuring records, documentation, and communications are organised and up to date. Support the coordination of investor communications, ensuring information is prepared and shared in a timely and professional manner. Team Coordination & Internal Operations Coordinate internal meetings, team check-ins, and company-wide communications. Track key administrative actions and ensure follow-up where required. Act as a central point of organisation across the team, ensuring day-to-day activity runs smoothly. Events & Company Activity Coordinate the operational delivery of core company events, including team events, company gatherings, and internal initiatives. Provide operational support to the production team on events such as opening nights and press events where required. Manage logistics such as venues, suppliers, and hospitality arrangements for company-led activity. Work collaboratively with production and marketing teams to ensure operational elements are delivered smoothly and to a high standard. This role is dynamic and evolving in line with the needs of the business. Responsibilities may extend beyond those outlined above, and the successful candidate will be expected to approach this with flexibility and a proactive mindset. Person Specification Essential 3–5 years’ experience in an operations, office management, or similar role. Strong organisational skills and attention to detail. Proven ability to manage multiple priorities in a fast-paced environment. Confidence working independently and taking ownership of responsibilities. Strong communication skills and a professional, approachable manner. Strong financial literacy, with confidence overseeing financial processes and working closely with finance functions. High level of IT proficiency: Microsoft Office, Google Workspace, and general office tools. Reliable, proactive, and solutions-focused. Desirable Experience within theatre, entertainment, or creative industries. Familiarity with project management tools (e.g. Trello, Monday.com) Experience supporting events or productions. Understanding of GDPR and digital asset management. Benefits Annual leave: 28 days inclusive of UK public holidays Private healthcare Pension scheme Yearly training budget How to Apply Please apply with your CV (PDF only), and a short written statement (max 300 words) below, including: Available start date How many years of experience you have in Operations or as an Office Manager? An explanation on why you’re a strong fit for this role Are you able to work onsite? If you have any access needs we should be aware of during the application process? (optional) Do you currently have the right to work in the UK? Please note: We are only able to consider applicants who currently have the right to work in the UK for the full duration of this role. Unfortunately, we are not able to sponsor visas. Equal Opportunities THP is committed to fostering a diverse, inclusive, and supportive workplace and is proud to be an equal-opportunity employer. All applicants will be considered without regard to race, ethnicity, religion, gender identity, sexual orientation, disability, age, or socio economic background.