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Customer Service Assistant - Southampton Airport - £11.25 per hour - 4 on, 4 off
Are you customer focused? Do you enjoy being active whilst you work? If you answered yes to these questions, then this may be the role for you! An exciting opportunity has arisen for a Customer Service Assistant working with our team at Southampton Airport. Customer service assistants are essential for the safe and efficient running of our business. You will work shifts on a 4 on, 4 off basis.
Responsibilities include, but are not limited to:
1. Carrying out patrols on foot or in the company vehicle as required or directed.
2. Performing manual car park counts and recording data.
3. Completing vehicle defect sheets before using any company vehicle.
4. Assisting customers in distress or in need, e.g., using the power pack for flat batteries.
5. Monitoring the appearance of car parks and work areas to ensure standards are maintained.
6. Displaying appropriate laminated signage if equipment fails.
7. Ensuring compliance with customer procedures and handling money appropriately.
8. Using relevant systems to maintain the car park efficiently (full training provided).
9. Gritting car parks in bad weather and ensuring signage is visible.
10. Being visible in the car parks and professionally handling customer inquiries.
11. Communicating via radio with APCOA bus drivers.
12. Answering intercom queries professionally and in line with APCOA procedures.
What you'll bring:
* Excellent communication skills
* A smart, professional appearance
* Flexibility and self-motivation
If this sounds like you and you believe you have the skills for this role, click "apply" now, and our team will get back to you shortly.
We are committed to ensuring APCOA is a fair workplace regardless of age, race, gender, sexuality, or organizational level. We offer a motivating environment with shared successes, challenging projects, and development opportunities to help you reach your potential while striving for excellence.
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