The Head of IT will lead and manage the technology department, ensuring the delivery of effective IT services and infrastructure. This role requires a strong understanding operations and the ability to drive strategic IT initiatives in a Birmingham-based organisation.
Description
* Oversee the IT department, ensuring smooth delivery of all technology services and infrastructure.
* Develop and implement IT strategies aligned with organisational goals.
* Manage IT budgets, ensuring cost-effective solutions and compliance with financial policies.
* Ensure the organisation's IT systems are secure, robust, and scalable.
* Lead and mentor a skilled IT team, fostering a culture of professional growth.
* Collaborate with stakeholders to identify and implement technology solutions that meet business needs.
* Monitor and evaluate emerging technologies to enhance operational efficiency.
* Ensure adherence to public sector regulations and data protection standards.
Profile
* ITIL Foundation V4/5.
* Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite).
* Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework).
* Strong understanding of ITSM processes.
* Excellent stakeholder management skills with ability to communicate at all technical levels.
* Strong problem solving and creativity skills.
* Strong strategic thinking skills.
* Ability to work with minimum supervision.
* Willingness to provide hands on support.
* Be prepared to work flexibly which may mean occasional evening/weekend work and travel.
* ITIL Managing Professional v4.
* MS-102: Microsoft 365 Certified: Administrator Expert.
* Agile, Prince 2 Project Management.
* Experience in working with SaaS, PaaS and IaaS solution providers
* Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc).
* Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud).
* Strong collaborative mindset and willingness to work across team boundaries.
We welcome applications from all sectors of the community, including under‑represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, or from a military service background.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.
Job Offer
* Competitive salary ranging from £55,000 to £68,000 per annum.
* A permanent position based in Birmingham with opportunities for career growth.
* Comprehensive benefits package to support your well-being.
* The chance to make a meaningful impact within the public sector.
* A collaborative work environment that values innovation and excellence.
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