We are looking for
an organised and motivated individual to join our medical secretary team within the GI Surgery and Physiology department. The department is the specialist tertiary centre for the South West of England receiving referrals from other hospitals to treat complex conditions using cutting edge technology such as robotic surgery. This is an exciting time to join the division of surgery as the elective care centre opened in September providing state of the art operating theatres increasing surgical capacity.
This role provides secretarial support to the Oesophagogastric (OG) Surgery team which treats conditions such as gallstones, hernias, reflux and cancers of the oesophagus and stomach. You’ll be at the centre of a fast-paced, varied environment working closely with clinicians and wider colleagues to make a real difference to patient care.
The administration team is based at the Bristol Royal Infirmary site and the post holder will not be required to work from other trust locations. This role is Monday - Friday with flexible working opportunities available, such as a hybrid working from home schedule, and flexible start times of between 8-9am. The successful candidate can work from home up to two days a week once working independently.
We welcome and encourage discussions about the role and visits to the department. Please get in touch with the listed contacts for this role to help you decide whether the job could be suitable for you.
1. Liaise with clinical and non-clinical staff to resolve queries or escalate to line manager or relevant clinical staff as appropriate
2. Act as a point of contact for patients, relatives and carers always being polite and empathetic to the patient’s needs and communicating effectively when dealing with difficult situations
3. Maintain accurate filing systems, process post and scan patient notes
4. Track test results, pass onto clinical team and ensure next steps are actioned
5. Ensure correspondence is typed and dispatched accurately and efficiently
The successful candidate will be working in a busy role and will need to be able to manage and prioritise their time effectively to coordinate multiple tasks without needing continual supervision. The ability to use their own initiative is essential. They should have excellent
organisational skills and the ability to work well under pressure. The candidate must be a good team player and enjoy working within a multidisciplinary team.
If you meet the role requirements, have a positive attitude and a commitment to service improvement then we would encourage you to apply for this post. To give yourself the best chance of being shortlisted, please outline how you meet each of the criteria listed in the person specification.
We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.