Our client, an industry-leading EAP and OH provider and Sunday Times "Best Places to Work" organisation, is looking for an Account Management Executive to join their growing team.
This is where relationship management meets commercial impact. From day one you will own a portfolio of clients, becoming their trusted point‑of‑contact for everything from operational queries to strategic service reviews. Your mission is to deliver exceptional service that keeps clients renewing year after year while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs.
The role covers the full account lifecycle. You will handle daily client engagement, navigate contract renewals, manage implementation of new clients, and turn challenging retention conversations into successful outcomes. When a client considers leaving, you are the problem‑solver who listens, explores solutions, and finds the path forward that works for everyone.
This role would be ideal for someone with 1‑3 years of retention experience who thrives on delivering first‑class customer service. You will bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs.
If you are driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market‑leading employer.
What's in it for you?
You'll be joining a fast‑paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you directly impact employees' lives—providing them with critical support that is essential to their wellbeing and their employer's success.
This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you will thrive here. Through on‑the‑job training and development, you will have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel.
What you'll be doing as Account Management Executive:
* Own your portfolio – manage day‑to‑day relationships with your EAP clients, becoming their trusted point of contact for everything they need.
* Drive retention success – proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations.
* Deliver seamless onboarding – ensure new client implementations run smoothly from day one, setting the foundation for long‑term partnerships.
* Provide consultancy and insight – advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business.
* Spot and seize opportunities – identify upsell possibilities and actively promote additional services that genuinely add value to your clients.
* Be the voice of the client – keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve.
* Support the wider team – maintain exceptional service standards while backing up the sales and bid team when they need you.
* Stay on top of your metrics – track your renewal pipeline daily, flag at‑risk clients early, and provide weekly updates on activity and opportunities.
The rewards:
* 25 days' holiday plus bank holidays (increasing after 2 and 5 years of service)
* Your birthday off
* Cash health plan for you and your family
* Pension plan and life insurance (contributions increase with service)
* Contractual sick pay
* Private medical insurance after 5 years
* Profit share scheme
* Holiday season bonus after 3 years
* Free on‑site gym
* Season ticket loan and cycle to work schemes
* Employee Assistance Programme access
* Company incentives and discount schemes
About the company:
This is a truly service‑led business and the industry‑leading EAP and OH provider—recognised as a Sunday Times "Best Places to Work" organisation. With an unrivalled track record of strong year‑on‑year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa £500m turnover, there is substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job—it’s a platform for exceptional career advancement with a business that's going places.
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
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