Time left to apply End Date: August 8, 2025 (11 days left to apply)
job requisition id R-064899
Job Title
Customer Manager
Job Title
Customer Manager
Location
Ellesmere Port
Employment Type
Full time
Contract Type
Permanent
Shift Pattern
Work Shift: Days
Hours per Week
45
Salary
Competitive salary plus benefits
Category
Store Management
Closing Date
7 August 2025
Customer Manager
At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.
What makes a brilliant Customer Manager:
* Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
* Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
* Empathetic leader: You support your team to handle customer queries confidently and professionally.
* Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
* Collaborative: You work across departments to ensure a seamless customer journey.
* Proactive: You identify opportunities to enhance customer experience and act on them.
What you’ll bring:
* Experience managing or supervising in a customer-facing retail or hospitality environment.
* Strong communication and people skills.
* A passion for customer service and team development.
* Confidence in handling customer feedback and resolving issues.
* Flexibility to work a range of shifts, including weekends and evenings.
Everything you'll love
Alongside a competitive salary, you'll get lots of other great benefits too, including:
* Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
* Discretionary company bonus scheme
* Access to an enhanced electric car scheme
* Free eye test for you and your nominated user
* Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
* Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
* Company pension
* Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
* Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
* Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
* Colleague recognition programme
* Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
About us
Asda is Reimagining Retail
It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, apply to the ones you feel suit you best. And don't forget you can keep an eye on new positions and check how your current applications are progressing by visiting regularly.
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