Overview
Role: Head of Visitor Services, Retail and Admissions at Windsor Castle (Royal Collection Trust). The role leads the public-facing operations at Windsor Castle, delivering the highest quality visitor experience at one of the world’s most iconic sites.
Location: Windsor Castle, Windsor
Salary: c.£70,000 per annum
Responsibilities
* Lead public-facing operations and visitor services across Windsor Castle to deliver an outstanding visitor experience at every interaction.
* Direct large and diverse teams, supporting them to learn, engage and work together to delight visitors.
* Collaborate with multiple stakeholders and senior managers across the organisation to ensure operations integrate with the site, which is both a busy working royal residence and a major tourist destination.
* Shape the visitor journey at Windsor Castle, reflecting royal history and the ongoing care and preservation of the Royal Collection.
* Oversee retail and admissions as part of visitor services, ensuring consistency and excellence in service delivery.
Requirements / Qualifications
* Senior level: Executive
* Employment type: Full-time
* Experience leading large, diverse teams in visitor services, retail and admissions (ideally at a major historic site or equivalent)
* Strong stakeholder management and cross-functional collaboration skills
Application details
Applications for this role close at 9:00 a.m. Monday 22 September.
Apply on the official site.
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