Function Patient services Facility Position Porter Introduction
A vacancy exists for a Porter, based at Life Diagnostic Imaging East Coast, reporting to the Support Services Manager, Sharon Redgard. The successful candidate will become part of a professional team that continuously strives for the highest standards of quality in Life Healthcare. The successful candidate will be responsible for the employee will be responsible for transferring patients between the wards and the X-Ray department as per schedule, as well as performing ad hoc duties when required.
Critical Outputs
1. Fetch and return patients to relevant Wards.
2. All ward patients scheduled for procedures are correctly identified and collected from and returned to the wards timeously.
3. Whiteboard schedule is maintained and checked throughout the day
4. Fetching stock from the Pharmacy.
5. Deliver reports to wards and Doctor’s suites timeously and delivered to correct destination.
6. Health and Safety adhered to.
7. All work areas, passages and wheelchairs / gurneys are kept clean, neat and tidy.
8. Any other tasks as allocated by the line manager.
Requirements
9. Grade 12 or equivalent.
10. Experience within a healthcare environment including people management and customer service experience
11. Available to rotate to another x-ray facility at short notice
12. Ability to work under pressure
13. Understanding of the private healthcare industry, its challenges and role players would be an advantage
14. Computer proficiency
15. Excellent communication and Interpersonal skills a prerequisite.
16. Experience in dealing with patients.
17. Knowledge of medical terminology will be advantageous
18. Ability to receive instruction from management, nursing and radiography professionals
19. Be compassionate and of good temperament
20. Teamwork is essential
21. Ability to work independently when needed
22. Reliable and honest
23. To uphold all LHC policies and standards.
Competencies
24. Drive & energy
25. Planning & Organising
26. Customer responsiveness
27. Problem-solving skills
28. Resilience
29. Attention to detail
30. Excellence and service orientation
31. Building relationships
32. Customer responsiveness
33. Organisational awareness
34. Ethical behaviour
35. Verbal & written communication
36. Ethical behaviour