Senior Operations Manager
Location: Midlands
£60,000 Per annum - Plus company car
Lead with Purpose. Drive Performance. Influence the Future.
We are seeking a visionary Senior Operations Manager to support one of its most prestigious contracts - Jaguar Land Rover. Based in the Midlands, this role offers a unique opportunity to shape strategy and performance across a high-value portfolio at the heart of Britain's automotive heritage. This position will support of the Account Director to deliver performance insights, drive service innovation, and support client relationships at a strategic level.
Managing a revenue stream of £21 million, you will be the strategic force behind operational excellence, client satisfaction, and long-term business growth. With accountability across several large-scale contracts, this role is central to ensuring our services continue to lead the market through innovation, insight, and exceptional delivery.
The Opportunity
As Senior Operations Manager, you will act as a critical link between the Account Director, on-site teams, and Eurest support functions. You'll provide commercial insight, client intelligence, and process improvement that enhances operational effectiveness without owning the day-to-day delivery.
This is a senior-level support and influence role, ideal for a commercially sharp leader with the confidence to challenge, the credibility to influence, and the foresight to drive long-term performance across a complex, multi-site portfolio.
Key Responsibilities
Lead and deliver the strategic growth plan for existing and new business
Build strong, influential relationships with senior-level clients and internal stakeholders
Review, challenge, and evolve operational models across sites to deliver profit and exceed expectations
Ensure all sites under your remit are HSE compliant, safe, and legally sound
Act as a champion for customer satisfaction, analysing client and consumer feedback to continuously improve services
Oversee financial performance - ensure budget compliance, optimise labour ratios, and align spend to business needs
Drive collaboration across Compass' central functions to enhance service delivery, innovation, and efficiency
Develop your team - implement succession planning, drive people development, and lead with inclusion and integrity
Essential:
Extensive experience in senior operations management, ideally across large, multi-site contracts
Proven ability to lead high-performing teams in commercial and brand-led environments
Strong financial acumen, with a track record of improving operational efficiency and profitability
Experience in stakeholder engagement at the highest level, including clients, suppliers, and internal teams
Outstanding leadership, change management, and communication skills
Deep understanding of HSE compliance, risk management, and people development
Full UK driving licence - national travel required
Desirable:
Background in chef, facilities management, or retail operations
Project or change management certification/experience
Agile and adaptable approach to fast-changing business environments
Why Join Eurest?
You'll be joining Europe's leading food and support services organisation, at the forefront of operational transformation across the B&I sector. We empower our leaders to challenge the status quo, drive innovation, and shape a more efficient, sustainable future for our clients and customers.
What We Offer
Unrivalled opportunities for personal growth and progression
Access to industry-leading learning and development programmes
A collaborative and inclusive leadership culture
Competitive salary + bonus and benefits package
Are You Ready to Lead at Scale?
If you're a dynamic, commercially minded leader with the drive to transform operations and influence change, we'd love to hear from you.
Apply today and join Eurest in leading the future of workplace services.
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