We are seeking a proactive Customer Service/Administrator to provide high-quality administrative and customer support to the sales team, ensuring excellent customer service, accurate order processing, and smooth coordination between clients, sales representatives, and internal departments. Full time job form Monday to Friday 8:00 am – 5:00 pm (early finish on Friday)
Key Responsibilities
* Customer Service
* Respond to customer enquiries/queries via phone, and email in a timely and professional manner.
* Manage customer accounts, ensuring information is accurate and up to date.
* Handle complaints and escalate issues where necessary.
* Sales Support
* Process sales orders accurately and efficiently.
* Prepare and send quotations, invoices, and order confirmations.
* Support sales representatives with administrative tasks, including scheduling meetings and preparing reports.
* Maintain CRM system with up-to-date sales pipeline and customer data.
* Coordinate with logistics/operations to ensure timely delivery of goods/services.
* Maintain digital filing systems.
* Assist with credit control by liaising with finance regarding overdue payments or billing issues
* Develop strong product knowledge to confidently assist customers.
* Contribute to process improvements within customer service and sales support functions.
* Work collaboratively with other departments to ensure excellent customer experience.
Person Specification
Essential Skills & Experience:
* Previous experience in customer service, sales administration, or a similar role.
* Strong communication skills (written and verbal).
* Excellent organisational and time-management skills.
* High level of accuracy and attention to detail.
* IT literate with experience using CRM systems, MS Office (Excel, Word, Outlook).
* Ability to multitask and work under pressure.
Package & Benefits
* Salary: Starts (Apply online only) DOE
* Full time, permanent
* On-site, free parking
* 28 holiday days (inc. bank holiday)
* Early finish on Friday (2:30 pm)
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Free parking
* On-site parking