About The Role
Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team
As a Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance. The Complaints Executive will take complete ownership of a customer's complaint once it has been initially assessed by the Triage Team, by providing an exceptional level of service, showing empathy whilst solving queries, problems and handling complaints in a timely and professional manner.
This is a great opportunity for people focused individuals who want to become part of a market-leading business that prides itself on employee development and well-being.
Monday-Friday (9am - 5:30pm)
Salary: £28,000- £32,000 pa DOE
Responsibilities Include:
* Owning non-regulated and/ or regulated complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved.
* Working in an organised fashion to ensure productivity and effective case management.
* Logging all activity with comprehensive and accurate notes.
* Writing an investigation report to supply evidence to bring the complaint to a conclusion.
* Strong written communication, including a 'final response' letter.
* Effective communication internally and externally
* Prioritise workload and case management to be effective and efficient.
* Ability to confidently communicate and articulate outcomes to senior management.
* Identify trends and opportunities to improve service levels
* Answering inbound calls into the department from customers
* Working with your team to ensure your area's caseload is kept to an acceptable level
About You
* Experience of working in a complaint's role and/or case management.
* Strong organisational skills and work load management.
* Excellent written and verbal communication skills.
* Comfortable working under pressure, taking calls and using initiative to close and resolve complaints
* Experience of handling difficult conversations and being confident to do so.
* Building strong working relationships with internal and external clients.
* Experience using a CRM system, experience with Salesforce is desirable but not essential.
* Basic Consumer Rights knowledge is desirable but not essential.
About Us
* Subsidised Onsite Parking
* A great working environment with free fruit and juice bars
* Birthday off
* Onsite Gym
* Free transport to and from Piccadilly Train station
* Free Barista bar serving teas and coffees
* Excellent career progression
Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.
As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.