Our State Government client is seeking experienced Service Officers to join their busy contact centre team in Ipswich. This role runs from 9 March 6 to June 6, with the possibility of extension.
The Role
As a Service Officer, you will manage debt collection activities in a contact centre environment via phone and written correspondence. You will balance empathy, resilience, and professionalism to deliver excellent customer experiences while achieving performance targets.
About You
1. Proven customer service experience in a high-demand or challenging environment
2. Strong communication skills with the ability to build rapport across diverse client groups
3. Ability to interpret and apply legislation, follow procedures, and work within policy
4. Skilled negotiator, with excellent organisational and problem-solving abilities
5. Self-motivated, driven to achieve personal and team goals
6. High level of computer literacy with the ability to quickly learn new systems
7. Previous high-volume contact centre experience (highly regarded)
What’s on Offer
8. Start 9 March 6
9. Full-time hours (.5/week) on a rotating roster between 8am–6pm, Mon–Fri
10. Supportive and inclusive work environment
11. Full training, ongoing coaching, and development opportunities
12. Ipswich location
13. Attractive hourly rate + Super
Please note: Appointment is subject to a satisfactory National Criminal History Check.
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