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Retail Customer Advisor, Chester-le-Street
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Client:
Location:
Chester-le-Street, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
aa49ddd975b2
Job Views:
2
Posted:
07.05.2025
Expiry Date:
21.06.2025
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Job Description:
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions across the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Addressing customer queries with great product knowledge
* Collaborating with your team to maintain store cleanliness and standards
* Working on the shopfloor and in other areas as required, including stock management, cash handling, deliveries, stock routines, and restaurant services—an opportunity to gain diverse skills and experience
Who we are looking for
* A passion for delivering a memorable customer experience with a friendly attitude
* Experience in a customer-facing role
* Ability to work well within a team, build relationships, and enjoy a positive work environment
* Punctual, well-presented, with a proactive and hardworking attitude
* Eager to learn new skills and gain experience
* Thrives in a busy, fast-paced environment
* Can demonstrate our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus
What we offer
* Generous annual leave entitlement with flexible holiday options
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, 10% off in food halls
* Access to Wagestream for financial wellbeing support, early earnings, savings, and advice
* Support from Retail Trust including confidential support, virtual GP, counseling, and retail rewards
* Development opportunities via Dobbies Academy and eLearning
* A passionate, diverse, and supportive team culture committed to customer satisfaction
About us
Founded in 1865, Dobbies is the UK’s only garden centre retailer with stores nationwide. We celebrate gardening and plant care, showcasing our own brands, concessions, and services, all-year-round.
Many stores include a restaurant or coffee shop, providing a welcoming environment for customers. We host community events and support charities, fostering community engagement.
We strive to be a great place to work, encouraging colleagues to grow, share successes, and make a positive impact for customers and each other.
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