Job Description
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Our mission is to transform the way people shop and eat, bringing the neighbourhood to their doors by connecting consumers, restaurants, shops, and riders. We are a technology-driven company at the forefront of a rapidly expanding industry. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The role
You will be the Senior Product Manager within the Consumer Loyalty team, helping solve problems such as: how might we acquire and retain Plus customers at Deliveroo? How might we improve the value proposition of the Deliveroo Plus programme to drive frequency? How might we work with external partners to grow and improve the programme?
Day to day, you'll tackle new, interesting business problems, and find innovative, creative ways to solve them. We're seeking a brilliant and motivated Product Manager to help us keep moving things forward.
What you'll be doing
* Deeply understand our Plus customers and lead a team to improve the Plus experience as a Senior Product Manager within the Consumer Loyalty team
* Collaborate closely with engineering, science, product marketing, and design teams
* Leverage data to identify opportunities to enhance Plus acquisition and retention strategies
* Coordinate with other product teams such as Grocery, Care, Restaurant, Rider, Financial Systems, and more
Requirements
* Be a customer-first, design-led problem solver, utilizing insights and research to build propositions and experiences customers love, driven by curiosity about customer thoughts and feelings, combined with data-driven decision making
* Experience building scalable solutions with operational excellence, in a changing tech stack and architecture, co-owning this with your Engineering Manager
* Think like a General Manager, understanding local P&L, customer, competitive, and business contexts across international markets, balancing local and central considerations
* Ability to lead cross-stakeholder decisions balancing marketing, technical, and financial perspectives, with a proven track record of leading teams to consensus, asking the right questions, and translating complex concepts between engineering and commercial stakeholders
Workplace & Benefits
At Deliveroo, we prioritize employee welfare with benefits including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, tailored by country. Please ask your recruiter for more details.
Diversity
We believe a diverse workplace reflects the world we live in. We welcome all candidates regardless of gender, race, sexuality, religion, or personal preferences. We are committed to inclusive hiring and will provide necessary adjustments for applicants who need them.
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