Overview
NHS Scotland is committed to equality and diversity and welcomes applications from all sections of society. NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland. We are committed to a culture that is Caring Safe and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
Position: Clerical Officer
An exciting opportunity has arisen for a Clerical Officer within our Health Records Department based at Biggart Hospital.
Hours and pattern
Monday – Friday 09:30–12:30. This post is offered on a permanent basis.
What you will do
The post holder will provide a dedicated Health Records Clerical Officer service within Biggart Hospital, undertaking both ward-based clerical duties and outpatient administrative responsibilities. This role involves direct, face-to-face interaction with patients, visitors, and members of the public within the ward environment, as well as supporting outpatient functions as required.
Key responsibilities include:
* Maintenance, organisation, and secure filing of confidential patient records; accurate recording of patient information;
* Processing admissions and outpatient appointments using the computerised Patient Administration System;
* Answering telephone enquiries; relaying messages; coordinating the scheduling of appointments;
* Delivering a high standard of administrative support while ensuring confidentiality, accuracy, and professionalism at all times.
You should be able to work flexibly in order to meet service demands.
For further information on the role please refer to the job description and person specification.
Knowledge, training, qualifications and/or experience
* Knowledge acquired through relevant experience, or SVQ Level 2 in Administration / Information Technology or equivalent.
* ECDL or equivalent.
* Knowledge of Health Records policies and procedures including Data Subject Access, Confidentiality and Protection of Personal Information.
* Good communication and interpersonal skills.
Right to Work / Sponsorship
To work in the United Kingdom, there is a legal requirement to demonstrate that you have the relevant permission to work in the country. NHS Scotland Boards may offer visa sponsorship for certain roles, following interview and at the start of pre-employment checks. It is essential that you have checked you have the right to work in the UK or that the post would be eligible for sponsorship before submitting your application.
We are unable to provide sponsorship for Band 2 posts or bank contracts. The salary is based on a full-time contract and must be pro-rated for part-time positions; sponsorship is not guaranteed and is assessed on a case-by-case basis.
Additional information for candidates
* You should apply for this post by completing the application process on NHS Jobs Scotland.
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