IT Manager
Worthing, West Sussex - Hybrid
Full time, Permanent
Up to £65,000 per year plus various company benefits
Own Our Tech, Lead Our Service Desk, Shape What Comes Next
We're looking for an IT Manager who's ready to take full ownership of our infrastructure and keep our busy IT Service Desk running at its best. If you're the kind of person who enjoys shaping strategy just as much as rolling up your sleeves and getting handson, you'll fit right in.
You'll be working across a wide range of systems - configuring, installing, and supporting the tech that keeps the business moving - while leading and developing a team of Support Technicians who deliver a 7day, rotabased service. It's a role with real impact, plenty of variety, and the chance to make meaningful improvements across the organisation.
What can we offer you in return? *
Balance & Support
* Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
* Company Sick Pay Scheme
* Enhanced Family Leave
Learning & Development
* Apprenticeship Schemes
* Career Development Opportunities
* Bluecrest Academy for Aspiring Managers
* Leadership Development Programme
* 24/7 Learning Library - accessible for everyone!
Financial & Lifestyle
* Salary exchange pension
* Employee Charity Sponsorship Scheme
* Retail and Leisure Discounts
* Home Office Allowance
* Sophos @Home Protection
* Employee Assistance Programme
Health & Wellbeing
* Discounted Gym Membership
* Cycle to Work Scheme
* Four Free Health Assessments per year for yourself, family or friends
* 50% Off Additional Health Tests
* Life Insurance
*After qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities
* Take ownership of organisation infrastructure oversight for both on-premises and Cloud
* Lead and deliver strategic IT projects across infrastructure, security, and systems, ensuring alignment with business goals and timelines.
* Act as a technical lead and escalation point for service desk and project-related work and complex support issues.
* Collaborate with internal stakeholders to scope, plan, and implement solutions across departments.
* Manage and support modern workplace technologies including Intune, OneDrive, SharePoint, Teams, and fully managed devices across iPad/iOS, macOS, Windows, and Android.
* Maintain and troubleshoot legacy infrastructure including domain controllers, group policies, and server environments.
* Ensure compliance with ISO27001 frameworks and contribute to security baseline enforcement.
* Support team development through mentoring and knowledge sharing.
* Document project plans, technical procedures, and change control processes.
* Provide cover solutions during rota gaps and peak periods to maintain service continuity.
* Oversee IT budgets to maintain and report cost efficiency across IT operation.
* This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as directed by management.
What we need you to have
* Proven experience leading a small IT service desk team.
* Strong technical expertise across infrastructure, endpoint management, and cloud services.
* Deep understanding of Microsoft 365 modern workplace technologies including Intune, OneDrive, SharePoint, and Teams.
* Experience managing fully managed devices across iPad/iOS, macOS, Windows, and Android.
* Familiarity with legacy infrastructure such as domain controllers and group policies.
* Experience working within ISO27001 frameworks and maintaining compliance.
* Strong understanding of security baselines and their application in environments handling sensitive data.
* Excellent communication, documentation, and stakeholder engagement skills.
* Ability to work independently, manage multiple priorities, and mentor support engineers.
* Values aligned with Bluecrest's mission and culture.
* Pride in quality of work and adaptable to change.
* Experience with Microsoft Graph API and SSO integrations.
* Exposure to Agile or structured project methodologies.
* Understanding of service desk operations and escalation processes.
* Experience with Cyber Essentials (CE) compliance.
* Hands-on experience with macOS and Jira administration.
* Knowledge of Healthcare/Healthtech sectors.
* Relevant certifications (e.g., CompTIA, Microsoft, ITIL).
*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process
Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.
Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
We're excited to learn more about you!
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.
Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.
Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work.
This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.
Other Info
* Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent'-must be disclosed as part of the application process.
* We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
* Please be aware that we are currently unable to offer visa sponsorship for this position.