As a Senior Barista, you will report to the Coffee Shop Manager and play a crucial role in the smooth operation of the Coffee Shop, leading in their absence. Your passion for excellence, strong communication, and leadership skills will ensure we continue to provide an excellent customer experience.
1. Prepare and serve a variety of coffee beverages and menu items to customers with precision and care.
2. Perform daily calibrations of coffee machines and grinders.
3. Lead by example in providing exceptional customer service and creating a positive atmosphere.
4. Train and mentor Coffee Shop Assistants on coffee preparation techniques, equipment operation, and customer service best practices.
5. Set up and close coffee, hot food, and cake counters, ensuring controls and checks are operated.
6. Ensure high standards of cleanliness, organisation, and presentation.
7. Maintain knowledge of coffee origins, brewing methods, and trends to educate customers and staff.
8. Monitor stock levels and escalate to the Coffee Shop Manager/Assistant Manager when orders are required.
9. Work with management to develop and implement new menu items and seasonal offerings.
10. Handle customer enquiries and complaints in a friendly and professional manner.
11. Ensure compliance with health and safety regulations and company policies.
12. Prepare and serve food and beverages, maintaining quality and consistency.
13. Contribute to the smooth running of events.
14. Lead the team in the absence of the Coffee Shop Manager/Assistant Manager.
The successful candidate will work an average of 28 hours per week, including alternate weekends.
Requirements:
* Passion for coffee and a commitment to delivering high-quality products and services.
* Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
* Excellent communication and interpersonal skills.
* Flexibility to adapt to changing priorities and work in a fast-paced environment.
* Proven leadership experience is an advantage.
Stewarts is a family-owned business established in 1742 with a rich history. We have three Garden Centres, a Nursery, and a Landscaping division based in Dorset and Hampshire.
Our aim is to help our community enjoy their garden, home, and workplace. In our Coffee Shops, we pride ourselves on serving exceptional coffee and creating a welcoming atmosphere. We are seeking a passionate and experienced Senior Barista to join our Christchurch team.
In return, we offer a starting salary of £12.50 per hour, a generous employee discount (after probation), free parking, uniform, and a day off to celebrate your birthday!
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