About us
We're a family-run business with over 170 employees, and one of the UK's fastest-growing independent drinks wholesalers. For over 20 years, we've proudly supplied pubs, bars, restaurants, and retailers with an ever-evolving range of beers, wines, spirits, and soft drinks. With a strong reputation for outstanding service, innovation and integrity, we're continuing to grow — and we'd love you to grow with us.
About the Role
Working pattern: Tuesday - Saturday
As a Customer Service Advisor, you will work in a fast-paced, team-oriented environment where attention to detail, excellent communication skills, and the ability to manage multiple tasks at once are essential.
You will be the first point of contact for customers, handling enquiries, processing orders, and working closely with internal departments to ensure timely and accurate fulfilment. You'll also have the opportunity to develop product knowledge and contribute to a customer experience that reflects our values of reliability, care and professionalism.
Key Responsibilities
* Provide responsive and accurate support to customers via phone and email.
* Process customer orders using our internal systems with precision and efficiency.
* Resolve enquiries and issues promptly and professionally, escalating where appropriate.
* Liaise with colleagues across Sales, Logistics and Buying to ensure excellent service delivery.
* Maintain accurate records and follow up on outstanding queries.
* Support the wider team with administrative tasks as required.
About You
We're looking for someone who:
* Has previous experience in a customer service, sales, order processing or hospitality role.
* Is highly organised, able to prioritise workload and manage multiple tasks under pressure.
* Has a strong eye for detail and takes pride in delivering work to a high standard.
* Experience with order management or CRM systems is an advantage.
* Brings a positive, proactive attitude and enjoys working as part of a collaborative team.
* Has an interest in the drinks industry or a willingness to learn about our diverse product range.
Why Work With Us?
At Inn Express, we're more than just a wholesaler — we're a people-first business with a genuine passion for what we do. When you join our team, you can expect:
* A supportive, inclusive workplace with strong team spirit and shared goals.
* Opportunities for ongoing training and development.
* Staff tastings, product education and industry insight.
* A scenic rural office location with free on-site parking.
* Staff discounts, social events and other company benefits.
If you're passionate about customer service, thrive in a fast-paced environment, and want to be part of a team that values collaboration, growth and personality, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Private medical insurance
Ability to commute/relocate:
* Alcester B49: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Are you willing to work Tuesday - Saturday?
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person