Barchester Healthcare is seeking a talented Customer Relationship Manager to join their prestigious care home team. This is an exciting opportunity to work alongside an exceptional management team and contribute to the success of a first-class care home.
The successful candidate will drive sales, handle enquiries, develop the digital profile of the home and network with the local community to increase occupancy.
Responsibilities
* Managing enquiries to improve conversion rates and achieve occupancy targets.
* Excellent communication skills.
* Networking within the local community to raise the profile of the home and generate enquiries.
* Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy.
* Identifying opportunities to improve sales and marketing performance.
* Representing Barchester and our state‑of‑the‑art home in a friendly and professional manner.
* Responsibility for all sales activity for the home.
* Talking to potential new residents over the phone, and providing informative and welcoming tours.
* Engage with residents and relatives to understand their experience and requirements.
* Respond to sales enquiries.
* Actively generate leads and identify local marketing opportunities.
* Maintain a contacts database.
Qualifications / Experience
* Proven sales and marketing experience, preferably in healthcare.
* Ability to analyse data on Salesforce or similar CRM application.
* Self‑motivated and target driven.
* Interpersonal and professional qualities.
* Confident user of Microsoft Office (Excel/PowerPoint).
* Full UK driving licence.
Reward Package
* Attritive salary.
* Competitive commission structure.
* Access to a range of retail and leisure discounts.
* Access to wellbeing support and Best Doctors Service.
* Opportunity to develop within a hugely supportive team.
Barchester is an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing residents with exceptional quality care. Barchester is dedicated to ensuring that the team is respected and their contributions valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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