12 hour contract
Become a Retail Sales Assistant
As a Retail Sales Assistant you are the face of the brand on the shop floor. You provide exceptional customer service, recommend products, maintain store standards, operate tills, support deliveries, and follow operational procedures.
Your Mission
* Deliver friendly, knowledgeable, and efficient service to every customer.
* Maintain store standards, including merchandising, cleanliness, and stock replenishment.
* Operate tills accurately and handle transactions with care.
* Support deliveries, stockroom organisation, and product availability.
* Follow all operational procedures, including health & safety and loss prevention.
* As a keyholder (if applicable) open/close the store, manage cash, and support security.
* Work collaboratively with your team to meet store targets and KPIs.
* Stay informed about promotions, products, and services to help customers make informed choices.
* Be a brand ambassador—positive, professional, and passionate about what we do.
* The role can be physically demanding and hard work – you’ll need to manage stairs and heavy stock.
Keyholder Responsibilities
If you’re over 18 and meet the training requirements, you may become a keyholder, providing extra responsibility and an enhanced rate of pay. Key responsibilities include:
* Opening and closing the store.
* Cashing up.
* Carrying out basic supervisory responsibilities.
Skills / Behaviours That Will Set You Apart
* A passion for delivering great customer service.
* Strong communication and interpersonal skills.
* A team player with a positive, can‑do attitude.
* Reliable, punctual, and flexible to work varied shifts.
* Comfortable using tills and handling cash.Previous experience in customer service or hospitality roles.
* Experience in a fast‑paced, high‑volume environment.
* For keyholders: experience with store opening/closing and basic supervisory responsibilities.
Our Perks
* 25% colleague discount, plus exclusive double discount days.
* MyWorks – access to online discounts across retailers, holidays, utilities, tech, and more.
* Family‑friendly leave – enhanced maternity, paternity and adoption pay.
* Holiday – 28 days including bank holidays, or 33 days for Deputy and Store Managers.
* Can‑Do Academy – training and development opportunities.
* Stream – early access to 50% of wages as you earn them.
* Share Scheme – employee share ownership.
* 24/7 support for you and your family via the Retail Trust Charity EA Programme.
* Health Care Cash Plan – support for everyday healthcare costs.
* Long service awards, pension, life assurance, Cycle to Work scheme, optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
* Crafty – smart with what we've got.
* Caring – heart in every action.
* Can‑do – energy that gets it done.
Diversity, Inclusion & Equal Opportunity
We promote diversity, inclusion, and reasonable adjustments throughout the recruitment and working life. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We offer flexible working arrangements where possible and will support reasonable adjustments for interviews.
#J-18808-Ljbffr