Job - Patient Administrator
Location: Wansbeck
Hours: Monday‑Sunday, 24 hours per week
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. We support more than 5 million patients each year, delivering fast and convenient imaging services across the NHS.
Main duties of the job
* Welcoming patients in a professional, courteous manner and coordinating their arrival through to departure
* Dealing with telephone and direct enquiries promptly and effectively, ensuring the provision of information and prioritisation of queries as appropriate
* Booking clinically validated appointments on the internal system
* Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
* Tracking and distributing imaging data and reports as required
* Utilising relevant IT systems to support the delivery of a high‑quality imaging service
* Assisting with monthly reports
* Complying with ISO standards, respecting and protecting confidentiality
* Reporting any incidents, feedback or complaints effectively
* Ensuring patient and customer focus is central to the commercial success of the business
Qualifications & Experience
Qualifications:
* Flexibility in working patterns to fulfil site requirements
* Proficient understanding of IT packages and administration tasks
* Ability to prioritise tasks whilst maintaining accuracy and attention to detail
* Effective communication skills, both on the phone and face‑to‑face
* Strong understanding of confidentiality and data protection
* Supportive, trustworthy and reliable approach to work
* Empathetic and caring approach
Experience:
* Working in a fast‑paced administrative role
* Experience in a patient or customer‑facing environment
* Healthcare environment experience desirable but not essential
* Knowledge and experience of using Microsoft and other IT packages
* Quickly learning new systems
* Working independently and as part of a wider team
Applicants may be required to cover shifts at Hexham or North Tyneside; access to a car may be necessary.
This posting is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants must submit a Disclosure and Barring Service check.
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