About The Role
We are recruiting for a full-time Receptionist to join our Cheltenham operations team. Our reception team are a critical link between us and our clients, a lifeline for our employees and a reassuring first impression for interviewing candidates.
Responsibilities
We are looking for an outgoing individual who takes pride in the quality of their client service to fulfil this diverse role. Responsibilities of a Receptionist include, but are not limited to:
Client Communications and Visitor Management
* Welcome and greet all visitors to the firm, including clients.
* Field and redirect incoming calls as appropriate.
* Provide timely responses to incoming calls and email queries.
* Manage visitor sign-in (including the contractor log) and distribute visitor passes.
Event, Meeting Room and Office Supply Management
* Replenish meeting rooms (note pads, tissues, etc.).
* Order stationery and refreshments as needed.
* Book meeting rooms as needed, allowing for the set up of events.
* Coordinate with external vendors, contractors or catering for events.
* Conduct routine safety and maintenance checks.
Mail Management
* Handle incoming post, special deliveries and couriers.
* Frank outgoing post.
* Log files according to SOS.
About You
While previous experience as a receptionist or administration would be beneficial, it is not essential. We are looking for someone who:
* Has former experience in a client/customer facing environment.
* Can build rapport with clients quickly and professionally.
* Is organised and able to manage changing priorities.
* Has an approachable nature as clients and employees will look to you for support.
* Is proactive with a can-do approach.
* Thrives in a collaborative team environment.
You will often be acting as the face of the business, so it is important the successful candidate reflects and emulates our values as a firm.
We are looking for someone to work full-time with a shift pattern to be agreed between 08:30 and 17:30.
About Us
Benefits of working with us include:
* 28 days annual leave (plus public holidays)
* Bonus scheme
* Life Assurance
* Scottish Widows Pension Scheme
* Healthcare cash-plan
* 1/3 gym membership contribution
* Electric vehicle scheme
* Happy People/Perks at Work benefits portal
* Cycle to Work scheme
* Flu vaccinations
Is HCR the smart move for you?
HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.
Why HCR people love their jobs
Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.
What career progression will HCR offer you?
HCR’s growth constantly creates opportunities for people who want to go places and make a difference. Your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people who love solving client problems and celebrating good outcomes. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all service and sector teams.
Who we are and our values
As a Times Best Law firm, among the UK Top 60, we provide the full range of services that organisations, business leaders and individuals would expect. We take an entrepreneurial approach, remaining flexible and responsive to client needs and delivering the best outcomes. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark for compliance and client care standards. We operate across ten offices in England and Wales, with a growing presence in Birmingham, Cardiff, the Thames Valley and through mergers and local hubs. We are an equal opportunities employer and celebrate diversity. We are an armed forces-friendly organisation.
We welcome applications from all backgrounds and abilities. If you need any adjustments during the recruitment process, please let us know how we can help.
A note for recruitment agencies – The HCR Resourcing Team oversees recruitment firm-wide. We work with a Preferred Supplier List and will invite agencies to submit candidates via our recruitment portal where appropriate. Unsolicited CVs sent to any employee or Partner will not be considered, and fees will not be payable. We reserve the right to pursue candidates without ownership questions.
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