Our client, a global medical device company, is seeking a dynamic and experienced Field Service Engineer to join their team in London, England. As a Field Service Engineer, you will play a vital role in ensuring the optimal performance and functionality of our client’s medical devices and providing exceptional technical support to our valued customers in the region.
Responsibilities:
* Conduct installation, maintenance, and repair activities on medical devices at customer sites in London and surrounding areas.
* Diagnose and troubleshoot technical issues, performing timely and effective repairs to minimise equipment downtime.
* Provide comprehensive training to customers on operating and maintaining our medical devices, ensuring they are proficient in utilising the equipment.
* Collaborate closely with other teams to deliver exceptional customer service and support, addressing customer enquiries and concerns promptly and professionally.
* Maintain accurate records of service activities, including service reports, maintenance logs, and inventory management, in accordance with company policies and procedures.
* Stay updated on product developments and industry trends, continuously enhancing technical knowledge and skills to deliver best-in-class service to our customers.
Qualifications:
* Bachelor's degree or equivalent in Engineering, Biomedical Engineering, or related field.
* Proven experience in field service engineering, preferably within the medical device industry.
* Strong technical aptitude with the ability to effectively diagnose and troubleshoot complex technical issues.
* Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal stakeholders.
* Detail-oriented with strong organisational and time management skills, capable of efficiently managing multiple tasks and priorities.
* Valid driver's license and willingness to travel extensively within London and surrounding areas.
If you are a proactive, customer-focused individual with a passion for technology and healthcare, we encourage you to apply for the Field Service Engineer position.
Join the mission to improve patient outcomes and transform healthcare delivery through innovation and excellence in service. Apply now!