Overview
Technical Customer Support Coordinator
Location: Forest Row, East Sussex
Salary: Competitive + Benefits
Job Type: Permanent, Full Time
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.
Responsibilities
* Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
* Act as the central point of contact for post-sales support activities - creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
* Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
* Develop and deliver training materials for field service staff, both virtually and in person.
* Coordinate spare parts logistics to support efficient field service operations.
* Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
Candidate Profile
* At least 12 months experience in technical support within a scientific or engineering setting, or hands-on analytical chemistry/engineering experience in industry.
* BSc/MSc in Chemistry or closely related scientific subject.
* Strong customer service mindset with excellent communication and organisational skills.
* Calm, proactive, and adaptable in a fast-paced technical environment.
Please note this role is 100% site-based in Forest Row, East Sussex, and you must hold a valid driver's licence, passport and must be able to lift up to 25kg when handling equipment.
In return you'll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.
Apply to VRS today to be considered!
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