Company Overview
Aero Fabrications Limited is a privately owned company established in 1983 located in the heart of the UK. We specialize in the manufacture of precision fabricated details and assemblies for the aerospace industry, attracting customers from around the world with our extensive fabrication capability, undisputed reputation for quality, on-time delivery, and customer focus.
JOB OVERVIEW:
We are looking for a proactive and detail-oriented Sales Administrator to join our dynamic team at our Watnall Manufacturing facility. This is a fast-paced, customer-focused role ideal for someone who thrives in a busy office environment. While previous administration experience is preferred, it is not essential as comprehensive training will be provided to the right candidate. The role requires strong organisational skills, the ability to manage multiple priorities, and a keen attention to detail. If you're someone who enjoys problem-solving and working collaboratively within a team, we would love to hear from you
KEY RESPONSIBILITIES:
* Processing Customer Orders: Accurately process and enter customer purchase orders into our sales system, ensuring all necessary information is captured. This includes verifying product details, quantities, pricing, delivery schedules, and any special requirements.
* Sales Order Management: Maintain a comprehensive sales order database, ensuring that all orders are tracked through the full lifecycle—from initial order placement to delivery and invoicing. This includes managing order statuses, coordinating any changes or adjustments, and ensuring timely order fulfillment.
* Min/Max Ordering Based on Customer Preferences:
Ensure that customer-specific min/max ordering thresholds are adhered to. Customers will set their own minimum and maximum stock levels based on their needs and inventory management practices. Your responsibilities will include:
* Regularly reviewing customer-provided min/max order guidelines to ensure that orders fall within these ranges.
* Monitoring customer order patterns and ensuring that orders are placed to meet the minimum stock level without exceeding maximum thresholds.
* Proactively reaching out to customers if their orders are nearing or exceeding their predefined min/max levels, helping them adjust their order quantities accordingly.
* Ensuring that stock replenishment is aligned with customer-defined levels and adjusting orders or delivery schedules as needed to maintain optimal inventory without overstocking.
* Order Scheduling & Coordination: Work closely with the production and logistics teams to schedule and prioritize customer orders. Ensure that delivery timelines are met by aligning customer needs with production capacity.
* Customer Communication: Serve as the primary point of contact for customers throughout the order process. Regularly update customers on order status, delivery schedules, and any potential issues. Address and resolve any concerns or issues that may arise to ensure customer satisfaction.
* Order Documentation & Reporting: Maintain accurate and up-to-date order documentation, including delivery instructions, special requests, and customer correspondence. Generate and run reports in Redthorn and Excel to monitor order progress, track inventory, and identify potential bottlenecks in the sales order process.
* Liaising with Internal Teams: Collaborate with sales, production, and logistics teams to ensure that customer orders are processed and fulfilled in a timely and efficient manner. Communicate any changes or updates to all relevant stakeholders.
* Inventory Management Support: Assist with inventory management by updating stock levels, monitoring order requirements, and flagging any potential stock shortages or discrepancies.
* General Office Duties: Perform a range of administrative tasks, including filing, document management, answering customer queries, and supporting team activities as needed.
REQUIRED SKILLS AND COMPETENCIES:
* Strong IT Skills: Proficiency in Microsoft Excel, Word, and other office software. Experience with order processing systems or ERP software (such as Redthorn) is an advantage.
* Attention to Detail: A meticulous approach to data entry, order processing, and documentation to avoid errors and ensure accurate order fulfillment.
* Time Management: Ability to prioritize and manage multiple tasks in a fast-paced environment while meeting deadlines and ensuring high levels of customer satisfaction.
* Communication Skills: Strong written and verbal communication skills to liaise effectively with customers and internal teams.
* Problem Solving: Proactive in identifying and resolving issues related to customer orders, delivery schedules, or internal coordination.
* Teamwork: Ability to work collaboratively within a team, contributing to team goals and supporting colleagues as needed.
* Reliability & Punctuality: A dependable and punctual individual who takes responsibility for their role and delivers high-quality results.
* Previous Administration Experience: Experience in an administrative or customer service role is advantageous, but not essential.
* Sales Order Experience: A background or understanding of sales order processing, inventory management, or customer service is preferred but not essential.
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Expected hours: 39 per week
Benefits:
* Flexitime
* Free parking
* On-site parking
* Private medical insurance
Work Location: In person