Please submit your application by applying through our website
Location: Home and Head Office : 1 day a week in Head Office
Salary: GBP 23,132.20 per annum
Weekly Working Hours: 35 hours per week and are open to part time working or job share opportunities for the right candidates.
Application Deadline: 13 April 2026
We re excited to lead a pan:Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis.
With your expert admin skills and experience you ll be able them within the cancer community at a crucial time for these individuals as an Administrator in this Service.
Assessment Centre week commencing 20th April for a 1st June start date.
The Tenovus Macmillan Welfare Benefits Administrator Role
3 Year Fixed Term Contract
An important and meaningful office admin role keeping the wheels turning for this Advice service when it comes to all thing s admin, processes and procedures.It s not just any admin role doing data entry and computer work but very customer focused too and involving phone work. It s a varied, busy and meaningful admin job so is something you may relish if you match our values, can work in a busy office team environment and have the admin skills to be a top performer.
What s key is our service user customer experience is slick, professional and personable and our Advice service have the important admin support required.
You ll have an instant impact as you represent the Advice service often being the person that takes the first call, referral or enquiry into the service from someone affected by cancer. This may be from a cancer medical professional or someone going through cancer personally at any point from diagnosis. This means our administrators are professional people, they get the important information right from the outset and handle sensitive calls and communication with care and understanding showing resilience and reliability.
You ll work in an organised way on IT systems and capture information on spreadsheets, scanning forms, inputting data, sending forms and calling our cancer service users with updates and collecting key information from them. It means as a first point of contact, you re an independent and sensible thinker who has focus and confidence and can adapt to the type of work needed.
It s a busy, involved and varied role where you ll work as part of a team, responding to the workload and keeping focus on shared goals and adapting to priorities.
The role requires a minimum weekly attendance at our Cardiff Head office where you ll work closely with team members, meet and greet visitors, handle post, receive and make calls and perform admin duties. Whilst you can have an option to work from home a lot it s important you can commute to Cardiff regularly each week with a higher concentration of office time during your induction and probation period for training and team interaction days.
We ve full time hours available (35 per week) and are open to part time working or job share opportunities for the right candidates.
The Fit
We re looking for a team player who s conscientious and takes pride and care in their work. You can comfortably manage a busy workload and change direction when it s needed whilst remaining calm and able to think independently.
You re someone who s spot on in the details, good on computers, has a great phone manner and can glean key information and tailor your communication style. You ve got common sense and have a logical approach without being phased by tricky things and bounce back well when things are challenging. It s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.
Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and a