Clinical Services Manager (CQC Registered Manager)
Salary: £60,000 - £80,000 dependant on experience
Location: Flexible remote working with attendance at Head Office a minimum of 4 days per month and regular travel to operational sites and care packages.
Organisation: Young Crisis Hub
About the Role
Young Crisis Hub is seeking an experienced and dynamic Clinical Services Manager to lead our specialist crisis and therapeutic services for children and young people with highly complex needs.
This is a senior leadership role with responsibility for ensuring our services are safe, effective, compliant, and outcome-focused. The successful candidate will become the organisation's CQC Registered Manager, providing oversight across our regulated services while supporting the continued growth and development of the organisation.
The young people we support are often experiencing significant crisis, including placement breakdowns, mental health deterioration, self-harming behaviours, aggression, exploitation risks, emotional dysregulation, absconding, and repeated service failures. Many have experienced significant trauma, disrupted attachments, adverse childhood experiences, and multiple placement breakdowns.
A significant proportion of the young people we support are cared for under Deprivation of Liberty Safeguards (DoLS) and other restrictive frameworks. This role requires an individual who understands the complexities of balancing safety, therapeutic care, legal compliance, risk management, and the rights of the child.
Working closely with our Clinical Lead, Partnerships Managers, nurses, support workers, local authorities, commissioners, and external professionals, you will ensure services deliver exceptional care whilst improving outcomes for some of the most vulnerable young people in the country.
Key Responsibilities
Leadership & Management
* Register and maintain registration as the organisation's CQC Registered Manager.
* Lead and support multidisciplinary teams, including nurses, support workers, and clinical staff.
* Provide strong operational leadership and promote a culture of accountability, excellence, and continuous improvement.
* Support recruitment, supervision, performance management, and staff development.
* Ensure services remain aligned with the organisation's therapeutic and child-centred values.
Quality, Compliance & Governance
* Ensure compliance with CQC regulations, safeguarding requirements, and organisational policies.
* Lead audits, inspections, quality reviews, and governance processes across all services.
* Conduct regular site visits to monitor service quality, staff practice, compliance, and outcomes.
* Develop and oversee action plans arising from audits, incidents, complaints, and safeguarding concerns.
* Ensure services remain inspection-ready and operate to the highest standards.
* Monitor quality indicators and outcomes to drive continuous improvement.
Clinical & Care Oversight
* Oversee the safe delivery of complex care and support packages.
* Support teams to deliver trauma-informed, therapeutic, and outcome-focused care.
* Ensure care plans, risk assessments, and behaviour support strategies are effective and regularly reviewed.
* Promote safe and lawful implementation of DoLS and restrictive practice frameworks.
* Drive approaches that reduce restrictive interventions while maintaining safety and stability.
Stakeholder & Partnership Management
* Build and maintain strong relationships with Local Authorities, commissioners, healthcare professionals, safeguarding teams, and partner agencies.
* Work closely with Partnerships Managers to support referrals, service development, and growth opportunities.
* Represent the organisation at reviews, professional meetings, inspections, and stakeholder forums.
* Support the mobilisation and development of new services and care packages.
Improving Outcomes
* Ensure services are designed around the individual needs, strengths, and aspirations of each young person.
* Lead services that support young people through periods of acute crisis whilst promoting stability, recovery, and long-term success.
* Drive improvements in emotional wellbeing, placement stability, education engagement, independence, and future outcomes.
* Champion the voice of young people and families in service delivery and development.
About You
You will be an experienced health or social care leader with a proven track record of managing regulated services and leading teams within complex and high-risk environments.
Essential Requirements
* Professional qualification in Nursing, Social Work, Occupational Therapy, Psychology, or a related health or social care discipline.
* Eligible to register, or previously registered, as a CQC Registered Manager.
* Significant management experience within health, social care, children's services, mental health, crisis, or complex care settings.
* Experience supporting children and young people with complex needs and behaviours associated with crisis.
* Strong understanding of safeguarding, governance, risk management, and quality assurance.
* Experience working with DoLS, restrictive practice frameworks, and complex risk management.
* Experience managing multidisciplinary teams and working with Local Authorities and commissioners.
* Experience leading audits, inspections, and service improvement initiatives.
* Excellent leadership, communication, and organisational skills.
* Full UK driving licence and willingness to travel regularly.
Desirable
* Previous experience as a CQC Registered Manager.
* Experience within CAMHS, specialist residential care, secure settings, forensic services, or crisis intervention services.
* Knowledge of Ofsted-regulated children's homes.
* Understanding of trauma-informed care, attachment, Positive Behaviour Support (PBS), and restrictive practice reduction.
* Experience supporting service growth and mobilisation.
Working Pattern
* Flexible remote working arrangement.
* Attendance at Head Office a minimum of 4 days per month.
* Regular travel to operational sites, residential services, and community-based care packages to undertake audits, quality reviews, inspections, and staff support.
* Attendance at key meetings with Local Authorities, commissioners, clinical teams, and external stakeholders as required.
* Flexibility to respond to operational priorities and service needs.
What We Offer
* Competitive salary and benefits package.
* Flexible and hybrid working arrangements.
* A senior leadership role with significant influence across the organisation.
* Ongoing professional development and leadership support.
* The opportunity to shape innovative services supporting some of the most vulnerable young people in the UK.
* A collaborative, ambitious, and values-driven leadership team.
* The opportunity to make a meaningful and lasting difference to the lives of children and young people.
Our Commitment
At Young Crisis Hub, we support children and young people during some of the most challenging periods of their lives. Many are experiencing significant crisis and require highly specialised support delivered within complex legal, safeguarding, and therapeutic frameworks.
We are looking for a Clinical Services Manager who shares our commitment to delivering safe, innovative, and outstanding services that help young people move from crisis towards stability, recovery, and brighter futures.