To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; reduce loneliness; increase social participation; work towards goals; develop their independence Working with services users in accordance with the regulations laid down by the Care Quality Commission and the Care Act Zero-hour contract £12.76 per hour Key Responsibilities Establish and maintain relationships of trust with service users, to build engagement Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition Work flexibly with service users Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service Carry out assessments and determine urgency of service user needs Work with professionals from other agencies and make onward referrals Carry out risk assessments, in order to keep service users safe and improve the quality of our support Attend placement reviews Work with service users on a 1:1 basis and in groups Assist service users to navigate the benefits and education systems Assist service users to manage friendships and family relationships Assist Service Users to manage medication, including supporting people by prompting and/or administering medication according to Together procedures Assist service users to manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary Encourage positive choices around food, leisure etc. Undertake, and assist with, domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided) Assist service users with personal care as and when required Adhere to the Together policy on lone working Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems Write clear word processed and handwritten reports (training provided) and records in English Participate in mandatory and job-related courses and learning activities Maintain professional boundaries in all aspects of work with service users Generic Tasks Undertake and assist with all tasks and responsibilities connected to Fire Safety and H & S in the service To uphold and practice Together’s organisational values in delivering this role Represent the service positively with service users and other agencies To adhere to Together’s Equalities policy To maintain confidentiality with regard to service users To be aware of and work follow Together’s Safeguarding policy Skills, Knowledge & Expertise Essential: Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience Minimum of GCSE or Level II qualification in English, or equivalent Basic competence in the use of email and word processing software Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment Able to work in partnership with services users and establish and maintain professional boundaries in working with service users Able to establish and maintain a safe environment Willing and able to undertake domestic tasks with, and for, service users as necessary Demonstrate problem-solving skills relating to welfare benefits, education and relationships Open to - and willing to participate in - formal and informal job-related learning Willing and able to collaborate with colleagues and other organisations Able to use email and computerised systems for service user records and reports Able to travel; have access to car/public transport Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice Desirable Lived experience of mental distress NVQ Level II in Health and Social Care, or equivalent Job Benefits Download the PDF to find out more about what you can get out of working for us. Benefits of Working for Together At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process. Successful candidates will require an enhanced DBS check. To find out more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091