Job Title: Customer Service Technician Salary: £26,000 per annum performance bonus Hours: Monday - Friday, 08:30 - 17:00 Location: Thatcham Holidays: 25 days annual leave Interviewing: ASAP We are recruiting on behalf of our client for a Customer Service Technician to join a well-established optical and astronomical products operation. This is a warehouse-based, hands-on technical support role, ideal for someone who enjoys problem-solving, repairs, and customer interaction. Key Responsibilities for the Customer Service Technician: -Manage the full returns process, including inspection of goods, warranty assessment, and issuing replacements. -Diagnose mechanical and optical faults on returned equipment to identify root causes. -Carry out repairs such as component replacement and optical cleaning. -Answer dealer and customer queries regarding spare parts and arrange dispatch. -Make independent decisions on warranty claims once trained and clearly communicate outcomes. -Pack and process returns for shipment, including handling heavier optical equipment. -Communicate with customers to troubleshoot issues and guide them through solutions. -Provide regular updates and follow-ups to ensure issues are fully resolved. Requirements Of The Customer Service Technician : -Previous experience in returns, logistics, warehouse, or technical repair environments preferred. -Strong mechanical aptitude or experience with intricate manual work (electronics, modelling, or similar hobbies beneficial). -Confident using Windows-based computer systems and quick to learn new software. -Ability to work independently and take ownership of warranty decisions. -Proactive, organised approach with the ability to manage workloads during quieter periods. -Good written and verbal communication skills. -Excellent interpersonal skills. -Interest in optics or astronomy is advantageous, though full training will be provided. This Customer Service Technician role offers long-term stability, structured training, and the opportunity to develop specialist technical skills within a supportive team environment. Apply now - interviews taking place ASAP. The Best Connection is acting as an Employment Agency in relation to this vacancy.