Overview
At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals.
Responsibilities
* Deliver exceptional customer service
* Maximise sales performance and productivity
* Build collaborative relationships with your colleagues
* Support the execution of in store events
* Awareness of stock and inventory
* Maintain high VM standards and work environment
* Be aware of competitor activity and drive an omni-channel approach
* Adhere to Brand grooming guidelines
* Maintain a high standard of housekeeping
Qualifications
* The ideal candidate will be warm, kind and friendly, have a can-do attitude, a passion for service and storytelling, and be adaptable and versatile. They should be gracious, intelligent, and present a groomed, clean and crisp image.
* The ability to provide inspirational, authentic and personalized customer service
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
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