Claims Handler – Casualty | Glasgow | Hybrid Working
Are you a Claims Handler with experience or knowledge in Casualty Claims? Are you passionate about delivering excellent service in a global, supportive, and high-performing environment?
Our client, a leading multinational insurance company, operating in over 50 countries, is looking for a Claims Handler to join their Glasgow-based team. You’ll receive full training, a strong employee benefits package, and opportunities to grow your career within a reputable and forward-thinking organisation.
What You'll Do
1. Manage a caseload of up to 350 claims, including:
2. Employer’s Liability
3. Product Liability
4. A small volume of motor claims
5. Assess liability and claim value (quantum) up to £25,000
6. Negotiate settlements with policyholders and brokers
7. Provide a professional, customer-focused claims service
8. Attend review meetings and collaborate with internal teams
9. Identify complaints and handle them effectively or escalate as needed
10. Support internal processes such as audits and account reviews
What We’re Looking For
11. Previous experience handling insurance claims (casualty experience is a plus)
12. Background in financial services or insurance is preferred
13. Excellent written and verbal communication skills
14. Strong customer service mindset
15. Comfortable using Microsoft Office and able to learn new systems
16. Experience in a commercial insurance claims environment is advantageous
What’s on Offer
17. Competitive salary and pension scheme
18. Discretionary bonus
19. 25 days annual leave plus the option to buy 5 more
20. Hybrid working options
21. Private Medical Insurance
22. Life Assurance
23. Subsidised gym membership
24. Employee Share Purchase Plan
25. Comprehensive training and development programmes
26. Employee Assistance Programme for wellbeing and support
Company Culture
This organisation is built on core values of integrity, respect, excellence, teamwork, and client focus. The work environment is collaborative, inclusive, and focused on high performance and ethical standards. Diversity and inclusion are central to their values, and adjustments during the recruitment process are available upon request.
If you're looking to take the next step in your claims career in a dynamic and supportive setting, we would love to hear from you!
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