A leading green energy company in Stroud is looking for a Quality Assurance Lead to ensure high standards of customer interactions in the Complaints and Sales teams. You will conduct quality checks and provide feedback to agents, develop assurance standards, and analyze service metrics to drive improvement. The ideal candidate will have strong communication and problem-solving skills, a keen analytical mindset, and a commitment to customer-centric service. The role offers hybrid working and attractive company perks. #J-18808-Ljbffr