Overview
Infrastructure Engineer role at ANS Group.
As part of our private cloud support offering, you'll be working with the Hybrid Cloud Team Manager, helping our customers by offering expert support with VMware, UCS, and NetApp technologies. You'll also make sure new clients have a smooth and easy experience when their services are delivered.
What will I be doing?
* Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs.
* Understand, maintain, and deliver on the current service desk procedures, including daily infrastructure checks.
* Manage own workload, prioritise efficiently, and assist team members when necessary.
* Monitoring and responding to alerts. Recognise patterns with alerts to identify potential incidents.
* Assisting sales, account managers and CSMs with client escalations.
* Understanding, delivering, and supporting our core IT products and services.
* Contributing to internal documentation.
* Contributing to Daily Stand-up and team meetings.
* Acting as point of ticket escalation for our 1st line engineers.
What will I bring to the role?
* Previous experience as an infrastructure engineer working in a large scale enterprise or multi-tenant environment.
* Strong drive for customer care
* Proven technical ability and troubleshooting skills.
* Great customer service skills.
* Drive to knowledge and self development.
* Eligibilty for HMG Security Clearance and/or NPPV3 Clearance (you will need 5 years of UK residence to meet eligibility requirements)
Technical Skills
* Essential
o Experience with VMware 7.0+
o Operational experience of UCS & Netapp
* Desirable
o Experience with Commvault
o Experience with Veeam.
o Scripting abilities in Powershell and PowerCLI
o Experience with other storage Technologies (HPE 3PAR, Nimble, Dell Compellent)
o Experience with FC storage networking
o Experience with infrastructure monitoring platforms
o Experience leading large scale projects is desireable
o Ability to produce and maintain Low Level Design Documentation
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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