Security Post Room Officer
Location: London Canary Wharf
Salary: £15.89 PH
* Previous Corporate Security experience – Minimum 2 years
* Previous loading bay experience required; X‑ray machine trained
Shift Pattern: Monday to Friday 8am to 5pm (may require working out of hours weekdays and weekends).
Job Objectives and Responsibilities
* Support the back of House Manager and Post Room Supervisor
* Manage, process, sort, distribute and collect incoming and outgoing mail
* X‑ray screening
* Post Room systems and equipment
* Ensure excellent customer service delivery
* Maintain operational standards
* Company & client reports and documentation
* Operational compliance
* Health and safety
* Post Room KPI's and SLA's
* Incident and emergency response
* Housekeeping
* Innovations
Main Duties
* Support the Back of House/Logistics manager
* Process, distribute, collect all post deliveries and collections
* Manage continuity and consistency of service delivery
* Deliver high standard of customer service
* Manage & maintain all post room systems, equipment and supplies
* Manage staff training and development. Arrange suitable and required training
* Perform in accordance with Mitie HR policies and procedures
* Propose innovations and initiatives to improve service delivery, performance and reduce costs
* Ensure KPI's and SLA's for the post room are always met or exceeded
* Ensure all health and safety policies and procedures are adhered
* Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
* Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and stakeholders
* Display high standard of personal appearance and uniform including PPE
* X‑ray screening of all post and deliveries
* Clearly and accurately record data, produce reports and spreadsheets
* Effectively communicate with Mitie staff & management, service providers, client and stake holders
* Manage all systems and equipment, maintain full functionality and availability. Effectively report, address and resolve any faults, issues, repairs
* Maintain a clean, clear and tidy area at all times
* Effectively respond to and manage incidents & emergencies
* Periodically review, assess and evolve existing procedures, documentation and processes
* Respond proactively to any reasonable management request
* Understand and adhere to Mitie and client policies and procedures
* Full knowledge and application of compliance documentation – Assignment Instructions, Standard operating procedures, risk assessments, manuals, policies & procedures.
* Fully conversant of compliance documentation
* Manual handling
* Ensure PPE is utilised
* Assist loading bay team when required
* Conduct Patrols of back of house area
Person Specification
* SIA licensed
* First Aid trained
* X‑Ray trainedAbility to problem solve under pressure and multitask
* Excellent written and verbal communication skills
* Microsoft Office, Outlook, Word, Excel competent
* Excellent interpersonal skills, able to work on own initiative and as part of a team
* Highly responsive and proactive, able to own tasks from start to finish
* Take responsibility for own actions
* Willingness to learn and develop
* High standards of professionalism
Health and Safety responsibilities
* Follow Group and company policies and procedures at all times;
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
* Use all work equipment and personal PPE properly and in accordance with training received;
* Report any issues or training needs to your Line manager and/or via your divisional incident reporting system;
#J-18808-Ljbffr