Your role in a nutshell
As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
* Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed.
* Problem solves effectively & proactively as much as possible using available resources.
* Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
* Communicate effectively & act as a flexible & responsible role model to your team.
* Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
* Working with the Store Management team to:
o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
o Ensure development of customer loyalty to further build The Body Shop brand.
o Meet sales & performance targets.
o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants.
What we look for
* Experience in a customer facing role and a genuine passion for beauty & the retail industry.
* Ability to communicate & listen effectively & demonstrate operational skills.
* Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs.
* A positive mindset with the willingness to continuously develop yourself.
* Ability to multitask, manage time & work flexible hours.
* Ability to work independently with minimal direction.
What we offer
* Comprehensive onboarding in your new position.
* Training hours for you & your team as needed.
* A 50% staff discount on regular product & 30% on Gifts.
* Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
* Paid volunteer days - so you can spend time with the causes that matter to you.
* Ability to make connections with Community Partners to drive local activism.
* (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
* Ability to offer a real living wage to your Customer Consultants.
* Opportunities to grow within the Brand.
* Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
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