Job Title: Customer Success Manager - MedTech / HealthTech SaaS
Location: Slough (5 days onsite)
Salary: £40,000 - £45,000 base plus performance bonus
About the Role:
As a Customer Success Manager, you'll own the post-sale relationship and be accountable for adoption, value realisation, retention and expansion across a portfolio of HealthTech and MedTech customers. You'll onboard new clients, develop success plans, run QBRs and work cross-functionally to ensure every customer achieves measurable outcomes.
Responsibilities in this role include:
Leading onboarding and implementation to time and scope
Building outcome-based success plans with clear KPIs and milestones
Driving product adoption through training, enablement and best-practice guidance
Running proactive QBRs, health checks and executive readouts
Managing renewals with strong forecasting and risk mitigation
Identifying expansion opportunities and partnering with Sales on upsell and cross-sell
Translating customer feedback into product insights and roadmap input
Ensuring CRM and customer health data is accurate and up to date
Requirements:
2 plus years in Customer Success or Account Management within B2B SaaS
Proven record of retention, renewal ownership and driving adoption metrics
Excellent stakeholder management and communication skills
Strong commercial acumen with comfort discussing value, ROI and contract terms
Organised and data driven with experience of success plans and health scoring
Familiarity with healthcare environments such as NHS pathways, information governance and GDPR
Proficiency with CRM and CS tools such as HubSpot or Gainsight
Benefits:
Competitive base with performance bonus and clear progression path
Five days onsite in a collaborative, high-energy team environment
Ongoing coaching, certifications and access to product and industry training
Work closely with leading MedTech and HealthTech innovators to improve patient outcomes
About the Company:
A fast-growing HealthTech SaaS organisation helping healthcare providers and MedTech innovators leverage data and digital tools to deliver better patient outcomes. The culture is mission-driven and hands-on, combining startup agility with a strong focus on learning, ownership and customer impact.
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