About The Role
Indigo is seeking a motivated and enthusiastic 1st Line Subsea Cable NOC Engineer to join our global network monitoring team based in Magor, South Wales. This role is ideal for someone with a proactive, logical mindset, strong written and verbal communication skills, and a keen interest in developing technical expertise in subsea cable systems.
The successful applicant must be available to work an initial shift pattern of four consecutive 10-hour night shifts, followed by three days off, and have the right to reside and work in the UK.
Key Responsibilities:
* Monitor and manage 1st line triage and response to alarms, phone calls, and email requests, prioritizing issues based on severity and SLA's.
* Accurately raise, update, and manage trouble tickets in a clear and professional manner using strong written English.
* Collaborate with 2nd Line Engineers, Field Engineers, customers, and third-party providers as required.
* Coordinate spare parts replacement, track inventory, and manage RMAs.
* Keep the Indigo management team informed of critical faults and participate in Root Cause Analysis (RCA) investigations.
* Proactively analyse data from Network Monitoring Systems and Tools and determine the best course of action to mitigate potential faults.
* Support the Subsea NOC team with recommendations for process improvement and documentation review as part of the Indigo Continual Improvement Process.
* Ensure all customer SLAs are met.
About You
Skills/Knowledge/Qualifications:
* Strong English communication skills, both written and verbal.
* Experience with ticketing systems and workflow processes.
* Ideally, a minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networks.
* Experience using Network Monitoring Systems and tools.
* Good knowledge of transmission equipment and technologies (SLTE, DWDM, 100GE, 100G OTU transmission, etc.).
* Knowledge and experience with optical transmission networks.
* Industry certifications such as DWDM Vendor training, CCNA, CCNP are desirable.
* Good communication and presentation skills.
* Ability to build and maintain good working relationships with colleagues and customers.
* Ability to deliver excellent customer service.
Technical Requirements:
* Experience with technologies like subsea or terrestrial DWDM (ASN, NEC, SubCom, Ciena, Infinera, etc.).
* Understanding of AIS systems.
* Experience with Cisco and Fortinet equipment.
* Good understanding of Office 365.
Personal Requirements:
* Excellent verbal and written communication skills in English.
* Ability to work independently and prioritize tasks effectively.
* Ability to perform under pressure.
* Strong attention to detail.
* Self-motivated with a desire to learn and grow technical skills.
* Flexible and adaptable to changing environments.
* Strong interpersonal skills to build positive relationships.
* Analytical and problem-solving mindset.
About Us
At Indigo, we value diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially underrepresented groups. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as a top UK private tech company, we prioritize employee well-being and growth, fostering an inclusive environment with over 30 nationalities. We are committed to sustainability and innovation, and proud to hold the ‘Investors in People’ Gold Award.
Join Indigo and make a difference in a company that offers unparalleled opportunities. Our culture of ownership and transparency supports our team in exceeding customer expectations. With over twenty-five years of experience, we partner with leading network carriers and hyperscalers, celebrating diversity and fostering a collaborative environment. We focus on nurturing future leaders and supporting our employees' well-being and development. Our diversity is our strength, and we believe that an inclusive, respectful atmosphere drives our success.
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