Job Title: Project Administrator
Job Location: Chippenham (SN14 0GU)
Salary: £25,291.65 pa
Contract type: Permanent
Working hours: 37 hours per week
About the role
To provide administrative support to the Project Surveyors within the Programmed Management and Surveying Team. This includes carrying out a wide range of tasks to ensure customers are at the heart of everything that we do. The role will be cross functional and can involve regular reprioritisation of work and resources to meet targets.
You will be required to monitor and process emails in generic inboxes, liaise with customers to resolve queries and arrange appointments. Diary management is key as well as the ability to raise works orders to in-house and external contractors and act as facilitator to ensure appointments are arranged timely and all parties are aware.
Maintain and update the team`s complaints tracker and insurance claims and report to Surveying Manager.
Equality and Diversity - Carry out the duties and tasks in accordance with GreenSquareAccord s Equality and Diversity Policy.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
Ideally, a property maintenance or housing experience gained in a Housing Association or Local Authority with an understanding of the Policy, Procedures and Processes of all the areas we cover.
You will be required to be organized and methodical and be able to prioritize work to meet deadlines with good time management.
A highly motivated and enthusiastic person who is self-motivated to achieve targets which will require you to be able to work on your own initiative and as part of a team.
Strong administrative and telephone experience in a customer service role involving direct contact/front line support role with the public including complaints and queries from dissatisfied customers, demonstrating ability to resolve problems.
Be able to demonstrate the ability to operate at a level of 5 GCSE`s (including English Language and Mathematics) at grade C+ or equivalent
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
* We believe our customer is everything
* We are one team
* We are supportive and caring
* We are business-minded for social purpose
* We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
* Trust based flexible working and supportive and friendly teams
* 25 days annual holiday entitlement, increasing to 30 days
* One day off for your birthday
* Opportunity to buy or sell annual leave
* A defined contribution pension scheme GSA matches up to 6% contributions
* We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
* Access to Blue Light discount card membership
* Confidential Employee Assistance Programme (EAP).
* Cycle to work Scheme
* Eligible for occupational sick pay
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.