As a ServiceNow Senior Technical Lead (Developer), you will provide expert-level ServiceNow capability alongside deep knowledge of either cybersecurity or IT operations, supporting project teams with complex platform implementations, integrations and design decisions. You will build and maintain strong relationships with both internal and external stakeholders, ensuring alignment on priorities and agreeing approaches to ServiceNow development, tooling and strategic improvements. In this role, you will offer clear and pragmatic guidance on challenges arising from ServiceNow programmes, including the implementation of new security, risk or IT operational capabilities, helping teams navigate complexity and deliver effective solutions. You will be responsible for managing delivery against the ServiceNow technical roadmap within your area, ensuring all activity aligns with platform architecture, security standards and agreed technical principles. You will also advise senior stakeholders on the ongoing evolution of the ServiceNow platform, including feasibility of enhancements, delivery approaches and timelines while working closely with production, security and infrastructure teams to ensure solutions are secure, resilient and scalable.
Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response, vulnerability and threat intelligence or IT operations including incident management, CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk or IT operations to build resilient and compliant enterprise applications. Working closely with Architecture, Security and Engineering teams, you'll shape the platform roadmap, drive technical standards and ensure secure‑by‑design principles are embedded throughout. What skills, knowledge and experience will you need?
Key Qualifications
* Solid understanding of cyber security or IT operations controls, with the ability to design solutions that enable defence‑in‑depth, embedded security or AI‑driven automation.
* Proven track record of delivering and implementing ServiceNow Security Operations (SecOps) or IT Operations modules in enterprise environments.
* Strong analytical and problem‑solving skills, with the ability to lead technical discovery, manage complex and ambiguous requirements and develop clear, actionable recommendations for improvement.
* Extensive experience designing, delivering and supporting security solutions across on‑prem and cloud environments, aligned with security standards and architecture. Disability Confident
Benefits
Pay: £75,026 to £92,522 per annum (maximum salary £80,267, with a Digital Allowance of up to £12,255 per annum subject to assessment).
Pension: 28.97% employer contribution.
Holidays: 25 days rising to 30 days over time, plus up to 3 extra days off a month on flexi‑time, and all public holidays.
Hybrid working model: work blended between home and hub.
Other benefits:
* Flexible working, including flexible hours and flex‑friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out and more
* Interest‑free loans to buy a bike or a season ticket
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities
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