Trust Payments have an exciting opportunity for a Customer Support Officer (Shift based) to join their team.
Location: Bromley, London (Hybrid/ Shift-based)Salary: Competitive + Benefits
Customer Support Officer (Shift based) - The Role:
The Service Desk Support Officer will be part of the Service Desk team and will provide first line support to our customers, always practicing excellent customer service, via phone and in writing.
Customer Support Officer (Shift based) - Key Responsibilities:
- Responding to support cases in the Zendesk tool and phone calls as required- Assisting Trust Payment’s customers during the integration of their website to our payment functionality- Manage customers’ accounts- Record details of inquiries, comments and details of action taken via the Zendesk tool- Updating Jira with bug reports and feature requests- Dealing with customer escalations- Tracking Jira tickets escalated to development and updating them where necessary- Liaising with Acquirers when the Development team require information or when new products or requirements are launchedCustomer Support Officer (Shift based) - You:- 1+ years in a similar customer service orientated support role- Strong customer orientation- Experience of working in an ITIL environment- Experience of using Zendesk or simi...