Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you!Your new companyYou will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They aredynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.Your new roleAs a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing:
* Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes.
* Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
* Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development.
* Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.
What you'll need t...